Remote Customer Service Representative jobs in United States

To provide excellent levels of customer service to Rotork UK customers by the efficient turnaround of requests for technical quotations. Work alongside the External Sales team to build relationships with customers by the efficient turnaround of requests for technical quotations and conversion to orders. The role will require you to produce timely quotations with supporting documentation and drawings for a range of standard and customised solutions to meet the customers specifications.

Reporting to the Customer Service Team Leader this role is key in the continued success and effective service provided by the Front Office sales team.

In this role you will be responsible for delivering high levels of customer satisfaction at all times ensuring quotations are recorded accurately and in a timely fashion to maintain departmental KPIs and ensuring the accuracy of quotations technical documentation customer Purchase Orders and any other related documentation prior to issue to contracts for booking in.

This role would suit someone who will have excellent levels of customer service who is able to work quickly and accurately with a high attention to detail. A determined problemsolver who has experience of the valve industry and strong knowledge of electric and pneumatic actuators together with a strong commitment to delivering topquality customer service.

• To provide exceptional levels of Customer Service at all times.
• To respond swiftly and accurately to all customer queries within preagreed timescales.
• Produce Sales Quotations Prequalification documents Technical Proposals and any other form of information required by the customer / potential customer.
• Ensure accuracy of quotations technical documentation customer Purchase Orders and any other related documentation to process the customers order.
• Execution/processing of the purchase order to meet the customer delivery requirements.

• Degree or mechanical engineering qualification or equivalent
• 3 years of relevant experience in a similar role in flow control industry
• Detailed knowledge and experience in electric and pneumatic actuator products.
• Understanding of engineering drawings
• Background in Customer Service
• Desirable Knowledge of Microsoft AX
• Fluent English

Additional Information

Rotork is the marketleading global flow control and instrumentation company helping our customers manage the flow of liquids gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping pharmaceuticals and food these are the flows on which our modern world depends.
Today were respected and admired for our people performance and products. Our success flows from our commitment to engineering excellence and thats what we will always pursue safely and sustainably.
Rotork is going through an exciting period of change and growth building on our existing market success. Its a great time to join us and make an impact in shaping the future of our business.

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Fulltime