Hospitality jobs in United Arab Emirates

A Front Desk Receptionist at Waldorf Astoria Dubai International Financial Centre welcomes guests, assists with arrival and departure procedures, provides current information, and manages requests via hotel communication systems (telephone, email, etc.).

What will I be doing?

As a Front Desk Receptionist, you will work with the Guest Services and Front Office Teams to ensure guest needs are met upon arrival and departure, providing a comfortable stay by accommodating information requests and guest assistance. Your tasks will include:

1. Welcoming guests and managing check-in processes for individual and group arrivals
2. Completing check-out procedures for departing guests using hotel systems
3. Handling guest requests, inquiries, and complaints efficiently
4. Maintaining knowledge of hotel products, services, pricing, promotions, VIP, and special events
5. Maximizing sales through up-selling and marketing programs
6. Managing incoming communications, including reservations via phone and electronic systems

What are we looking for?

Ideal candidates are always guest-focused and collaborative. To succeed, you should demonstrate:

• Experience in front office or concierge roles within luxury hotels
• Calm, organized, attentive to detail
• Excellent presentation and communication skills
• A passion for delivering exceptional service
• Computer literacy and ability to navigate hotel systems
• Professional hospitality demeanor
• Experience with OnQ system is preferred

What is it like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria offers an environment of personalized service and exceptional experiences. If you value personalized attention and delivering consistently high-quality customer service, you might be the perfect fit!