Customer Service Specialist-Jobs in United States

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

1. Source and originate new client business for OKX's leading exchange platform.
2. Generate a sales pipeline from new and existing clients from across the financial markets; leveraging personal networks and external partners.
3. Identify and drive corporate and high net-worth individual sales opportunities.
4. Build a healthy pipeline through sourcing and converting prospective opportunities from consulting, educating, planning to advisory with clients.
5. Drive sales origination and lead generation efforts with new potential clients through events and other innovative methods of connectivity.
6. Perform regular follow-up calls and emails to offer white glove service and move potential clients through the sales process (from A to Trade).
7. Produce sales pitch documents, and implement a well-defined pre and post sales process.
8. Maximise wallet value for existing customers - leverage an in depth knowledge of customer preferences.
9. Feed into product development roadmap – notably collaborating with Product in the sharing of feedback from clients.
10. Represent OKX at industry events and networking opportunities.
11. Be a brand ambassador, ensuring customers are fully aware of the OKX value proposition.
12. Build long lasting client relationships to obtain referrals and new sales channels - origination of new prospective clients.
13. Proactive account management, work with operations to inform clients of potential roadblocks - frozen accounts, EDD etc.
14. Work cross-departmentally to find solutions to complex scenarios and compliance related queries.

1. Demonstrates passion and enthusiasm for crypto products with particular emphasis on our key offerings.
2. Experienced sales professional with a proven track record of building prospect pipeline, developing opportunities and closing deals.
3. Ability to negotiate contractual and commercial terms. Able to work with legal team on ensuring OKX interests are safeguarded.
4. In-depth knowledge of the crypto landscape in the UAE.
5. "Compliance First" attitude to business.
6. Well connected in the local VIP/Trader crypto community.
7. Excellent communication skills in both English and Arabic.

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