Call Center Supervisor jobs in United States

Do you see yourself as a Housekeeping Supervisor for InterContinental Hotel® Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

• Supervises the implementation of housekeeping standards and procedures.
• Recommends changes to the standards and training on an on-going basis.
• Maintains a current and thorough knowledge of all housekeeping systems.
• Opens and closes the shift and ensures effective shift hand over.
• Distributes and collects keys.
• Manages all incoming and outgoing calls.
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.
• Communicates well to ensure effective shift handovers.
• Actively participates in and conducts organized meetings/trainings.
• Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promotes team spirit and ensures effective two-way communication.
• Builds and maintains positive relationships with all internal customers and guests to anticipate their needs.
• Take action to address these needs to exceed their expectations.
• Creates a positive hotel image in every interaction with internal and external customers.
• Adheres to hotel brand standards.
• Maintains a high level of product and service knowledge to explain and sell services and facilities to guests.
• Assists guests and escorts them to locations within the hotel at their request.
• Maintains knowledge of special programs and events in the hotel to recognize and respond to guests needs.
• Maintains current Hotel information to be able to provide information to guests.
• Work effectively with customers and colleagues from different viewpoints, cultures, and countries

• Good level of spoken/written English
• Flexibility in shifts & tasks
• Cares for the employees
• Attention to details.
• Knowledge about budget (PNL)
• Minimum one year of experience in a similar environment (4-5* hotel)

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?