Workshop Supervisor | Al-Futtaim Automotive | Honda

Al-Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company in Dubai is seeking a Workshop Supervisor to oversee operations in their automotive workshop. The ideal candidate will possess a Diploma or Bachelor’s degree in Automobile or Mechanical Engineering and have a minimum of 7 years of experience in automotive dealerships, with at least 3 years in a supervisory role. Responsibilities include maximizing productivity, ensuring adherence to quality standards, and managing a skilled team to deliver exceptional service quality and customer satisfaction.

Qualifications

• Minimum 7 years of experience in automotive dealerships, with at least 3 years in a supervisory role.
• Relevant technical certifications are required.

Responsibilities

• Maximize sold hours and meet revenue objectives through effective target setting.
• Drive adherence to the Fix It Right program and manage technical reports.
• Provide on-the-job coaching and conduct performance reviews.
• Manage tools, equipment, and ensure compliance with distributor requirements.

Skills

Leadership skills

Team management

Customer focus

Operational efficiency

Education

Diploma or Bachelor’s degree in Automobile or Mechanical Engineering

Tools

MS Office

ERP systems

Job description

Job Requisition ID : 174195

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the Role

We are looking for a Workshop Supervisor to lead and manage the day-to-day operations of our automotive workshop in Dubai. This role is pivotal in ensuring operational excellence, adherence to quality standards, and timely delivery of vehicles. You will play a key role in driving performance, fostering a culture of “Fix It Right,” and maintaining strong collaboration with internal teams and distributors.

What You Will Do

• Maximize sold hours and meet revenue objectives through effective target setting and monitoring.
• Drive adherence to the Fix It Right program, manage technical reports, and ensure compliance with SOPs and HSSE standards.
• Oversee attendance, scheduling, productivity, and quality control to ensure on-time vehicle delivery.
• Provide on-the-job coaching, identify training needs, conduct performance reviews, and promote associate engagement.
• Manage tools, equipment, consumables, and ensure compliance with distributor requirements.
• Support Projects and Initiatives: Implement special projects to enhance customer experience and promote continuous improvement through Kaizen activities.

Required Skills to Be Successful

• Diploma or Bachelor’s degree in Automobile or Mechanical Engineering.
• Minimum 7 years in automotive dealerships, with at least 3 years in a supervisory role.
• Relevant technical certifications.
• Proficiency in MS Office and ERP systems.

About the Team

You will be part of our Aftersales department, working closely with the Workshop Manager and a team of skilled technicians. The team is committed to delivering exceptional service quality and maintaining high customer satisfaction standards.

What Equips You for the Role

• Customer-focused, operationally driven, and capable of leading change and continuous improvement
• Strong leadership and team management skills.
• In-depth knowledge of automotive dealer / distributor business processes.
• KPI-driven mindset with a focus on operational efficiency and customer satisfaction.
• Ability to manage inventory and ensure compliance with technical standards.