Workforce Management Senior Specialist - Vendor Operations

Delivery Hero SE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global delivery platform is seeking a Workforce Management Senior Specialist to enhance Local Shops operations. The role involves leadership in shopper management initiatives, operational improvement support, and detailed reporting documentation. Ideal candidates will have over 3 years in an operational capacity, with expertise in vendor operations and workforce management, alongside a data-driven approach to problem-solving. This opportunity is located in Dubai, UAE, offering a dynamic environment in a rapidly expanding sector.

Qualifications

• 3+ years of experience in an operational role.
• Strong knowledge in workforce management.
• Ability to document processes and guidelines.

Responsibilities

• Lead the expansion of shopper management initiatives.
• Support operations teams to improve metrics & success of vendors.
• Own reporting and process guides.

Skills

Vendor operational knowledge

Workforce management

Data analytics

Problem-solving

Job description

Overview

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We’re looking for a Workforce Management Senior Specialist - Vendor Operations to join the team and focus on growing our Local Shops regionally. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq! The ideal candidate is someone with strong workforce management experience including initiating and improving processes related to efficient planning, performance management, process improvement and tool optimisation, as well as someone comfortable with data analytics, forecasting and cost efficiencies.

Responsibilities

• Lead the expansion of shopper management initiatives and best practices.
• Support regional & local operations teams to improve operational metrics & setting vendors up for success.
• Tracking of operational process and performance across markets such as; new vendor onboarding, auditing of catalog clean up, inventory integrations, picker performance, etc.
• Support local markets with processes / initiatives execution.
• Track compliance of BAU processes and tasks for local markets.
• Own reporting, documentation and SOP and process guides.
• Creating SOPs and tracking for BAU processes such as device allocation, uniform ordering etc.
• Solve routine issues raised by markets using existing procedures and standard practices or improving current processes.

Qualifications

• 3+ years of experience in an operational role
• Strong vendor operational knowledge
• Strong knowledge in workforce management (very important)
• Ability to document processes and guidelines
• Ability to work with data and highlight key insights
• Confident solving issues efficiently, understanding which issues require escalation and proposing documents/changes to mitigate
• Understanding of grocery operations
• High ownership and keen to learn individual