Wholesale Operations & Customer Service Intern

PVH Corp; United Arab Emirates; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading global apparel company is looking for a Customer Service Intern to support wholesale operations for Tommy Hilfiger and Calvin Klein in the MEA+ region. The intern will manage order processes, assist with customer inquiries, and coordinate with logistics teams. Fluency in English and strong communication skills are essential. This role provides a great opportunity to learn in a fast-paced environment focused on customer satisfaction and operational excellence.

Qualifications

• Strong communication skills to interact effectively.
• Ability to manage tasks efficiently in a busy environment.
• Experience with Excel is a plus.

Responsibilities

• Support the team in running/updating (bi)-weekly reports.
• Follow up on shipment bookings with the warehouse team.
• Handle customer requests for pricing and product information.
• Track order activities and notify staff of delivery issues.
• Serve as a link between customers and the commercial team.
• Assist in collecting data for sales reports.

Skills

Self-controlled with a good communication attitude

Fluent in English (both written and spoken)

Positive and professional work attitude

Can adapt to a fast-paced work environment

Strong interpersonal skills

Command of Excel

Job description

About Us

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

The Team

The Wholesale Operations & Customer Service will receive and process customer orders, inquiries, and complaints covering items or products ordered in the respective area. Proactively maintain an ongoing relationship with key customers and sales staff, to ensure the greatest client satisfaction and lead the after-sale service to excellence.

The Position

The Customer Service Intern will support wholesale customer service and operational activities for Tommy Hilfiger and Calvin Klein across the MEA+ region, working closely with internal teams and external partners.

The role focuses on order management, customer support, reporting, and coordination with logistics and warehouse teams to ensure a smooth and timely order-to-delivery process, in line with PVH standards and guidelines.

Key Responsibilities

• Support the team in running/updating (bi)-weekly reports and update customer files.
• Support the team in daily activities such as shipment booking follow-ups, alignment with the warehouse (outbound team) etc.
• Take care of customer requests such as providing pricing information, product pictures, requested data or schedule information within established guidelines
• Track order activity, and alert appropriate staff to any potential delivery problems.
• Support the team in serving as communication link between customers and commercial/sales staff to assure responsiveness
• Assist the team in collecting data and sales sheets for resells

Note: Responsibilities include, but are not limited to, those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization.

Requirements

• Self-controlled with a good communication attitude to communicate effectively
• Fluent in English (both written and spoken)
• Positive and professional work attitude
• Can adapt to a fast-paced work environment
• Strong interpersonal skills
• Command of Excel (ideal)

Documents requirement

• Passport copy of the applicant with a validity of minimum 6 months.
• Visa copy of the applicant with a validity of minimum 6 months.
• Passport copy of the Sponsor (if parental sponsorship).
• Passport size photograph.
• Copy of medical insurance / health card.
• NOC from the sponsor (in Arabic).

At PVH, how we act is as important as what we do. Here are some key behaviors we expect from our people:

ENTERPRISE FIRST – we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.

DRIVE CHANGE – we lead by example and are optimistic about change. We challenge the status quo but fully commit once a decision is made.

CREATE CLARITY – we are diligent in providing context and setting our priorities so we can be productive quickly.

INSPIRE TRUST – we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.

TAKE ACCOUNTABILITY – we focus on work with the biggest business impact and give candid feedback to each other.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.