WFM Shift Supervisor | Real-Time Ops Leader + Accommodation

ARRISE; Ras Al Khaimah; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading workforce management company in Ras Al Khaimah is seeking a Shift Supervisor. This role is responsible for overseeing daily workforce operations, ensuring efficient workflows and compliance with company policies. The ideal candidate should have at least 6 months of hands-on experience, strong leadership skills, and a focus on continuous improvement. Benefits include provided accommodation, meals, and a transportation allowance.

Benefits

Accommodation provided

Meal program (One Meal per shift)

Transportation allowance

Qualifications

• Minimum 6 months of experience as a Workforce Management Specialist.
• Strong knowledge of scheduling and KPI tracking.
• Proven leadership skills and team management.

Responsibilities

• Organize, coordinate, and supervise daily schedules.
• Act as the primary escalation point for workforce issues.
• Track KPIs and monitor adherence and efficiency.

Skills

Workforce planning

Leadership skills

Organizational skills

KPI tracking

Multi-tasking

Job description

A leading workforce management company in Ras Al Khaimah is seeking a Shift Supervisor. This role is responsible for overseeing daily workforce operations, ensuring efficient workflows and compliance with company policies. The ideal candidate should have at least 6 months of hands-on experience, strong leadership skills, and a focus on continuous improvement. Benefits include provided accommodation, meals, and a transportation allowance.