Wellness & Guest Experience Operations Lead

Atlantis Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality resort in Dubai is seeking an Operations Manager for Wellness and Guest Experience. This role requires overseeing spa and wellness operations, ensuring top-tier guest experiences, and fostering team performance. The ideal candidate has substantial experience in hospitality management and a strong customer service orientation. Responsibilities include operational excellence, compliance, and training staff. This position provides a dynamic environment within a prestigious luxury resort, promoting personal growth and professional development.

Benefits

Employee discounts

Career development programs

Health and wellness benefits

Qualifications

• 5+ years of experience in hospitality management or a related field.
• Experience managing spa and wellness operations is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee daily operations of spa and wellness services.
• Drive guest satisfaction and service excellence.
• Conduct audits for compliance with health and safety standards.

Skills

Guest-centric leadership

Operational management

Team coaching

Quality assurance

Cross-departmental collaboration

Education

Bachelor's degree in Hospitality Management or related field

Tools

Zenoti

Job description

A luxury hospitality resort in Dubai is seeking an Operations Manager for Wellness and Guest Experience. This role requires overseeing spa and wellness operations, ensuring top-tier guest experiences, and fostering team performance. The ideal candidate has substantial experience in hospitality management and a strong customer service orientation. Responsibilities include operational excellence, compliance, and training staff. This position provides a dynamic environment within a prestigious luxury resort, promoting personal growth and professional development.