Wellness Attendant

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel brand in Dubai is seeking a spa ambassador to represent and maintain the spa's standards. The role involves ensuring guest satisfaction, adhering to spa policies, and maintaining a clean and welcoming environment. Ideal candidates will have a professional demeanor, knowledge of spa facilities, and a commitment to guest services.

Qualifications

• Professional appearance and demeanor required.
• Knowledge of pool/spa facilities essential.
• Ability to maintain cleanliness and report equipment issues.

Responsibilities

• Adhere to Spa Policy and Standard Operating Procedures.
• Act as an Ambassador for the spa and brand.
• Assist in the operation of reception and treatment areas.

Job description

Company Description

We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion

SOFITEL DUBAI THE OBELISK

Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers can access 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought - after social gatherings

Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!

Job Description

• Adhere to the Spa Policy & Standard Operating Procedures manual.
• Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.
• Knowledgeable about all aspects of the pool/spa and all facilities.
• Report to work on time and handover with the previous shift.
• Always maintain a courteous, friendly and professional demeanour with guest/members.
• Maintain cleanliness and report deficiencies of any equipment.
• Assist in the operation of the reception, treatment areas and whenever possible for spa guests and colleagues.
• Confirm with guests on scheduled appointment at check-in, pre assign lockers accordingly and maintain guest history files.
• Maintain the confidentiality policy for all spa guests and employees.

• Maintain the facility in peak sanitary condition at all times.
• Maintain locker rooms and towel stations in a tidy manner.
• Check, clean and stock lockers when needed.
• Maintain toiletries in locker room vanities.
• Maintain linen inventory to and from laundry on a scheduled basis.
• Direct Members/Guests to appointments and assist them in every way possible.
• Assist Members/Guests with use of sauna, steam, Jacuzzi etc.
• Ensure stocking of all spa amenities and toiletries.