Warehouse Ops Lead: Fulfillment & Logistics

Tristar Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics and customer service company in Dubai is seeking a candidate to manage customer orders, coordinate logistics, and communicate effectively with clients. The ideal candidate will have a Bachelor's degree in business administration or a related field, with strong problem-solving skills and a customer-focused mindset. Key responsibilities include order processing, logistics coordination, and handling customer inquiries to ensure exceptional service delivery. Previous experience in a similar role is preferred.

Qualifications

• Bachelor's degree in business administration, logistics, or related field.
• Previous experience in customer service, operations, or logistics roles preferred.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using software and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Team player with the ability to collaborate effectively.

Responsibilities

• Receive and process customer orders accurately and efficiently.
• Verify order details, including product specifications and quantities.
• Coordinate with internal teams to ensure timely fulfilment of orders.
• Arrange transportation and logistics services to meet customer requirements.
• Serve as the primary point of contact for customer inquiries.
• Handle customer complaints and concerns professionally.
• Investigate and address issues related to orders and deliveries.
• Maintain accurate records of customer interactions and transactions.

Skills

Strong communication skills

Problem-solving abilities

Attention to detail

Customer-focused mindset

Ability to multitask

Team player

Education

Bachelor's degree in business administration, logistics, or related field

Tools

Microsoft Office Suite

Job description

A logistics and customer service company in Dubai is seeking a candidate to manage customer orders, coordinate logistics, and communicate effectively with clients. The ideal candidate will have a Bachelor's degree in business administration or a related field, with strong problem-solving skills and a customer-focused mindset. Key responsibilities include order processing, logistics coordination, and handling customer inquiries to ensure exceptional service delivery. Previous experience in a similar role is preferred.