Waiter / Waitress - Raffles Club Lounge

RAFFLES; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai seeks a guest service professional to provide personalized assistance to Raffles Club guests. Responsibilities include controlling pantry inventory, creating strong relationships with supporting departments, and ensuring effective communication within the team. The ideal candidate should possess a degree in tourism or hotel management and have at least two years of experience in a similar role. Attention to detail and the ability to remain courteous under pressure are essential for success in this position.

Qualifications

• Minimum two years of experience as a waiter/waitress.
• Ability to remain calm and courteous at all times.

Responsibilities

• Providing personalized assistance to guests.
• Controlling pantry inventory.
• Creating relationships with supporting departments.
• Maintaining cleanliness and ambiance in the lounge.
• Ensuring effective communication among the team.
• Initiating action for safety concerns.

Skills

Good English language verbal and written communication skills

Good level of engagement with guests

Ability to work cohesively with co-workers

Ability to be attentive to guest needs

Ability to promote positive relations with hotel guests

Ability to exercise good judgment with difficult guests

Understanding of multi-cultural environments

Education

Degree from School for Tourism & Hotel Management

Job description

Job Description

• Providing personalized assistance to Raffles Club guests included but not limited to : the setting up and breakdown of all food and beverage presentations (breakfast, afternoon tea, bar service and canapés).
• Controlling inventory needed for Raffles Club pantry
• Identifying guest preference acting on them to ensure a service experience is created and communicate to team.
• The polishing of silver and glassware.
• Effective organization of Raffles Club pantry to ensure efficiency and cleanliness
• Create strong relationships with departments that support Raffles Club primarily the culinary department.
• Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge between the food and beverage presentations.
• Consistently offer professional, friendly and engaging service
• Have full knowledge of beverage lists and promotions as well as of all menu items, garnishes, contents and preparation methods
• Follow all safety and sanitation policies when handling food and beverage.
• Provide long staying guests / Special attention guests / occasion celebrating guests with greater importance and take good care of them.
• Ensures all communication is carried clearly amongst the team
• Attends daily briefing and notes all information about the guests and functions in the hotel
• Creates an environment which is congenial and ensures all team members are treated equally and with respect.
• Fully aware of Raffles standards.
• Fully understands the difference of guest levels (VIP)
• Fully understands the difference of room categories.
• Performs related duties and special projects assigned.
• Respects guest privacy and does not discuss any private information with other colleagues.
• Takes initiative and provides all guests with pro active and personalized service

Occupational Health and Safety Responsibilities

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

Personal Attributes

• Good English language verbal and written communication skills
• Good level of engagement with guests
• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel guests and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Qualifications

• Degree from School for Tourism & Hotel Management

Experience

• Minimum two year’s experience as a waiter / waitress.