Waiter & Waitress

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in Dubai is seeking a dedicated team member to provide exceptional assistance to Raffles Club guests. The ideal candidate should have strong English communication skills, experience working in a multi-cultural environment, and a degree in Tourism or Hotel Management. Responsibilities include managing pantry inventory, creating guest relationships, and maintaining a welcoming lounge atmosphere. This role offers a dynamic work environment focused on excellence in service.

Qualifications

• Good English communication skills.
• Ability to engage with guests effectively.
• Experience in working in a multi-cultural environment.

Responsibilities

• Provide personalized assistance to Raffles Club guests.
• Control inventory for Raffles Club pantry.
• Create strong relationships with supporting departments.
• Maintain lounge ambiance and cleanliness.
• Offer professional service consistently.

Skills

English language communication

Engagement with guests

Teamwork

Attention to guest needs

Judgment with difficult guests

Education

Degree from School for Tourism & Hotel Management

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago,Bride this palatial beach resort, featuring 353 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests ruimtes enjoy panoramic views, a private beach, state‑of‑the‑art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.

More than a destination, Raffles The Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.

Job Description

• Providing personalized assistance to Raffles Club guests included mung but not limited to: the setting up and breakdown of all food and beverage presentations (breakfast, afternoon tea, bar service and canapés).
• Controlling inventory needed foroplay Raffles Club pantry
• Identifying guest preference acting on them to ensure a service experience is created and communicate to team.
• The polishing of silver and glassware.
• Effective organization of Raffles Club pantry to ensure efficiency and cleanliness
• Create strong relationships with departments that support Raffles Club primarily the culinary department.
• Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge between the food and beverage presentations.
• Consistently offer professional, friendly and engaging service
• Have full knowledge of beverage lists and promotions as well as of all menu items, garnishes, contents and preparation methods
• Follow all safety and sanitation policies when handling food and beverage.
• Provide long staying guests / Special attention guests / occasion celebrating guests with greater importance and take good care of them.
• Ensures all communication is carried clearly amongst the team
• Attends daily briefing and notes all information about the guests and functions in the hotel
• CreatesDistrito evironment which is congenial and ensures all team members are treated equally and with respect.
• Fully aware of Raffles standards.
• Fully understands the difference of guest levels (VIP)
• Fully understands the difference of room categories.
• Performs related duties and special projects assigned.
• Respects guest privacy and does not discuss any private information with other colleagues.
• Takes initiative and provides all guests with pro active and personalized service

Occupational Health and Safety Responsibilities

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safetydresser, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
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PERSONAL ATTRIBUTES

• Good English language verbal and written communication skills
• Good level of engagement with guests
• Ability to work cohesivelyandin fold with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel guests and patrons
• Ability to(creature).??‍? exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Qualifications

• Degree from School for Tourism & Hotel Management

EXPERIENCE

• Minimum two year’s experience as a waiter/waitress.