Waiter/Waitress - Azure - Waldorf Astoria Ras Al Khaimah

Hilton Worldwide, Inc.; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is looking for a Waiter/Waitress for a fine dining Japanese restaurant. Responsibilities include serving food and drink, maintaining cleanliness, and providing exceptional customer service. Ideal candidates will have a warm personality, strong interpersonal skills, and a commitment to delivering high levels of service. Prior experience in a similar role is advantageous.

Qualifications

• Warm personality and smartly presentable.
• Ability to listen and respond to demanding Guest needs.
• Prior experience in a similar position, especially in fine dining.

Responsibilities

• Ensure all tables receive their food and drink as requested.
• Maintain cleanliness of the restaurant and equipment.
• Maximize revenue through upselling and high customer service.

Skills

Excellent interpersonal skills

Ability to work under pressure

Strong customer service orientation

Job description

Job Number

HOT0BXMO

Work Locations

Waldorf Astoria Ras Al Khaimah, Vienna Street Ras Al Khaimah 99999

Role

A Waiter/Waitress at UMI (Japanese Restaurant) is responsible for providing Guests with food and drink as requested in an efficient manner and according to proper procedure and bar regulations.

What will I be doing?

As a Waiter/Waitress at UMI (Japanese Restaurant), you will be responsible for providing Guests with food and drink as requested in an efficient manner and according to proper procedure and bar regulations. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure all tables receive their food and drink as requested
• Maintain the cleanliness of all equipment used during shifts
• Maintain cleanliness of the restaurant and stores to Health, Safety and Hygiene standards at all times
• Show complete awareness of all the food and drink menus and readiness to explain and recommend food and drink contents
• Comply with Company Health and Safety, and Fire Regulations and procedures
• Adhere to the Company disciplinary policy when necessary
• Maximize revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it
• Meet or exceed the monthly drink profit margin target

What are we looking for?

A Waiter/Waitress at UMI (Japanese Restaurant) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding Guest needs
• Excellent interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Prior experience in a similar position, especially within fine dining Japanese Restaurant.

Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!