Waiter/Waitress

Wyndham Hotels and Resorts Inc; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel chain in Dubai is seeking a dedicated restaurant staff member to greet guests, process orders, and ensure dining satisfaction. The role involves maintaining cleanliness, following safety regulations, and efficiently handling payments. The ideal candidate should possess strong communication skills and be prepared to support the restaurant's operational tasks, including taking reservations when necessary. This position is essential in delivering high-quality food and beverage services across the restaurant.

Responsibilities

• Greet and seat guests as they enter the restaurant.
• Present menus and offer recommendations.
• Take accurate food and drink orders using a POS system.
• Communicate with the kitchen about orders and special guest wishes.
• Ensure timely delivery of meals and drinks.
• Check in with guests to ensure satisfaction.
• Process payments and handle transactions.
• Keep tables and dining area tidy.
• Follow health and safety regulations.
• Monitor stock and supplies.
• Support opening and closure procedures.
• Take reservations as needed.
• Monitor operating supplies and reduce wastage.
• Ensure good standards of Food and Beverage orders.

Job description

Responsibilities

• Greet and seat guests as they enter the restaurant.
• Present menus, answer questions about menu items, and offer recommendations.
• Take accurate food and drink orders using a POS system (Micros).
• Communicate with the kitchen about the orders and be very clear about special wishes of guests.
• Ensure timely delivery of meals and drinks.
• Check in with guests to ensure satisfaction with their meal and provide additional assistance as needed.
• Process payments, issue receipts, and handle cash or card transactions.
• Keep tables clean and ensure the dining area is tidy at all times.
• Follow all health & safety, food safety and hygiene regulations and hotel procedures.
• Keep track of the stock and supplies in the restaurant and communicate where there might be a shortage such as linen, glassware, etc.
• Support opening and closure procedures.
• Takes reservations, in cooperation with the supervisor and hostess/host, if necessary, because of special requests of the guest.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that Food and Beverage orders are of a consistently good standard and delivered in a timely manner.
• Any other reasonable duties assigned by hotel management.