Waiter / Waitress

Rotana Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a dedicated Waiter/Waitress to deliver exceptional service to guests. The role includes greeting customers, serving food and beverages, and ensuring high standards of hygiene and guest satisfaction. The ideal candidate will have knowledge of the menu, strong communication skills, and a passion for outstanding customer service. Join a vibrant team committed to providing memorable dining experiences in a prestigious restaurant environment.

Qualifications

• Ability to greet and seat customers professionally.
• Knowledge of up-selling techniques and menu items.
• Experience in maintaining hygiene standards in food service.

Responsibilities

• Provide professional service to ensure memorable dining experiences.
• Monitor quality of food and beverage served.
• Attend to customer queries and complaints.

Skills

Professional customer service

Knowledge of food & beverage menus

Attention to hygiene

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue