Waiter - Shisha Man Arabic Speaker

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a dedicated team member to join their Food & Beverage outlet. The role involves providing outstanding customer service, promoting shisha products, and ensuring guest satisfaction. The ideal candidate has a diploma in Hotel Management and strong interpersonal skills. Join a passionate team where you can grow your career and deliver memorable experiences.

Qualifications

• Ability to maintain high standards of customer service.
• Experience in a shisha lounge is an asset.
• Fluency in additional languages is a plus.

Responsibilities

• Promote efficiency and maintain a positive attitude.
• Ensure guest satisfaction by providing warm and enthusiastic service.
• Handle guest greeting and seating and promote shisha products.

Skills

Strong interpersonal skills

Problem-solving abilities

Fluent English

Education

Diploma or Degree in Hotel Management

Job description

Overview

Join us at Accor, where life pulses with passion. As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. You will join a caring environment and a team where you can be all you are, with opportunities to grow and pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world.

You will enjoy exclusive benefits specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you do with us, regardless of your profession, will offer a deep sense of meaning and help create lasting, memorable, and impactful experiences for customers and colleagues.

Hospitality is a work of heart. Join us and become a Heartist.

The Role

Role responsibilities include promoting efficiency, confidence, courtesy and an extremely high standard of social skills; fostering good inter-departmental relations; maintaining a pleasant manner and positive attitude; representing the hotel with a high level of commitment; assisting the Assistant Manager as needed; getting to know guests and committing to service excellence; providing sincere, warm and enthusiastic service to ensure guest satisfaction.

Key Deliverables and Responsibilities

Planning & Organizing:

• Hands-on work towards the timely setup of the assigned Food & Beverage outlet, according to meal settings and opening hours.
• Contribute to meet/maximize the monthly revenue budget for the outlet and understand how to control operational expenses.

Operations:

• Attend regular training sessions aligned with departmental policies and procedures (guest care, product knowledge, grooming standards, up-selling, etc.).
• Work according to the Supervisor’s instructions and duty shifts (basic cleaning, polishing equipment, table setting, collecting materials from other departments, etc.).
• Communicate directly with guests (present menus, make recommendations, take orders, handle payments).
• Ensure proper appearance and grooming while on duty.
• Handle guest greeting and seating through the hostess; ensure the entrance is never unattended.
• Promote and sell Shisha products for maximum sales; responsible for making and serving Shisha and maintaining guest satisfaction.
• Take orders and recommend menu items; maintain a professional, friendly, yet discreet relationship with patrons.
• Familiarize yourself with all menus, promotions and other relevant outlet information (product knowledge).
• Report cleanliness and maintenance issues to the immediate Supervisor; handle guest complaints as instructed or escalate to the Supervisor.
• Perform mise-en-place for the service day; report equipment failures to Maintenance; participate in training/development schemes; attend departmental briefings to support open communication.
• Treat guests and colleagues courteously; observe high personal hygiene standards; keep side stations clean and organized; anticipate customer needs.
• Be flexible in assisting around different areas of the hotel; adhere to Accor policies on Fire, Hygiene, Health and Safety; follow the Operational Standards Manual for the department.
• Carry out any other reasonable duties and responsibilities as assigned.

Administration

• Collaborate with the hostess to ensure name tags are complete and in the correct position.
• Ensure business cards and databases are handed over to the hostess; ensure all bills are handed to the cashier and items are charged accordingly in the Micros system.

Generic Aspects on Hygiene / Personal Safety / Environment / Confidentiality

• Care for equipment and furniture entrusted for Heartists use; be familiar with hotel policies and emergency procedures (fire, medical, bomb threat, blackout and evacuation).
• Know safety regulations and ensure their application to protect people and property.
• Respect the hotel's Environment Charter and sustainability practices (save energy, recycling, waste sorting).
• Adhere to the Heartists Handbook and hotel policy on Fire, Hygiene, Health and Safety; safeguard confidential records and information; do not disclose financial information or other confidential information about Accor Hotels.

Qualifications

Diploma or Degree in Hotel Management.

Additional Information

• Strong interpersonal and problem-solving abilities.
• Previous experience in a shisha lounge is an asset.
• Fluency in English; additional languages are a plus.