Waiter - Shisha Man Arabic Speaker

21c Museum Hotels; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a dedicated team member for guest service in a vibrant atmosphere. Responsibilities include promoting a high standard of service, assisting in operations, and ensuring cleanliness and guest satisfaction. Ideal candidates have a degree in hotel management and strong interpersonal skills. Experience in a lounge setting is preferred, along with fluency in English.

Qualifications

• Strong interpersonal and problem solving abilities.
• Previous experience in shisha lounge is an asset.
• Fluency in English, additional languages are a plus.

Responsibilities

• Promote efficiency, courtesy, and high social skills.
• Assist the Assistant Manager.
• Provide warm, enthusiastic service to guests.
• Handle guest complaints appropriately.
• Ensure cleanliness and maintenance reporting.
• Participate in training and development schemes.

Skills

Strong interpersonal skills

Problem solving abilities

Fluency in English

Experience in Shisha lounge

Education

Diploma or Degree in Hotel Management

Job description

Overview

Join us at Accor, where life pulses with passion! Accor is a pioneer in responsible hospitality, gathering more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues.

Hospitality is a work of heart, Join us and become a Heartist.

The Role

• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To assist the Assistant Manager in any task outlined/detailed by him/her.
• To take time and get to know the guests, and to be committed to service excellence.
• To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
• To ensure a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• To be familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.
• Does all mise-en-place work according to the whole day service requirements.
• To report any equipment failures/problems to the Maintenance Department and pass maintenance requests as needed.
• To participate in any Training/Developments schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to an open communication within the assigned team.
• To treat guests and colleagues in a polite and courteous manner.
• To observe high standards of personal hygiene and maintain clean and organized side stations at all times.
• To anticipate customers’ needs and be flexible in assisting around different areas of the hotel.

Key Deliverables and Responsibilities

Planning & Organizing:

• Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands how to control the operational expenses.

Operations:

• Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.
• Works as per instructions from the immediate Supervisor and as per duty shifts; basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
• Communicates directly with guests (presents menus, helps with recommendations, receives orders, places orders and handles payments).
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Ensures that under no circumstances the entrance is left unattended.
• Promote and sell Shisha products for maximum sales.
• Responsible for making shisha; Responsible for serving shisha; Responsible for maintaining guest satisfaction.
• Taking orders and recommending menu items.
• Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes themselves familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• To participate in any Training/Developments schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to an open communication within the assigned team.
• To treat guests and colleagues in a polite and courteous manner.
• To observe high standards of personal hygiene.
• To maintain clean and organized side stations at all times.
• To anticipate customers’ needs.
• To be flexible in assisting around different areas of the hotel.

Administration

• Work hand to hand with the hostess to ensure the name tag is all complete and in proper position.
• Ensuring business card and database are handed over to the hostess for the record.
• Make sure all the bill is handed over to the cashier.
• Ensure all items are charged accordingly in the micros system as per the guest consumption.

Generic Aspects on Hygiene / Personal Safety / Environment/ Confidentiality

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel's policies and procedures, and the physical layout of the hotel and its premises; knowledgeable of the hotel's emergency procedures (fire, medical, bomb threat, black-out and evacuation).
• Know the safety regulations and ensure their application to safeguard people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the Environment Charter of Sustainability program.
• Understand and adhere to the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are safeguarded and not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

Qualifications

Diploma Or Degree in Hotel Management

• Strong interpersonal and problem solving abilities
• Previous experience in shisha lounge is an asset
• Fluency in English, additional languages are a plus