Waiter/ess - Chitarra

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Waiter for their Italian restaurant, Chitarra. The ideal candidate will possess a minimum of 2 years’ experience in high-volume dining. Responsibilities include providing exceptional service, taking and delivering orders, and ensuring guest satisfaction. Strong communication skills in English are required, with additional languages preferred. The role involves maintaining a clean dining environment and supporting the restaurant's goals. Competitive salary and benefits align with UAE industry standards.

Benefits

Learning and Development programs

MOstay accommodation benefits

Health and wellness programs

Comfortable accommodation and meals

Competitive salary and benefits

Qualifications

• Minimum 2 years’ experience as a waiter/waitress, preferably in luxury dining.
• Familiarity with fine dining standards and restaurant POS systems.
• Proficiency in English; additional languages like Italian are a plus.

Responsibilities

• Provide exceptional dining experience by taking orders and serving food.
• Maintain knowledge of menu items to assist guests.
• Set and clear tables while maintaining service quality.

Skills

Service excellence

Interpersonal skills

Multitasking

Communication in English

Knowledge of Italian cuisine

Education

High school qualification preferred

Degree or diploma in Hospitality

Tools

POS systems

Job description

Mandarin Oriental Downtown, Dubai is looking for a Waiter to join Chitarra, our Italian Restaurant.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within Chitarra - Italian Restaurant in Dubai, the Waiter is responsible to provide exceptional guests’ dining experience. The role includes taking order, serving food and beverages, while making sure that every aspect of the dining experience meets our standards. Waiter reports to the F&B Supervisor.

As a Waiter, you will be responsible for the following duties:

• Maintain in-depth knowledge of the Italian menu, ingredients, and preparation methods to confidently inform and assist guests.
• Accurately take and deliver food and beverage orders, ensuring prompt service and attention to dietary needs or special requests.
• Provide personalised, attentive service throughout the dining experience to ensure guest satisfaction and uphold brand standards.
• Operate POS systems efficiently for order processing and follow billing and cashiering procedures accurately.
• Set and clear tables to maintain a clean, welcoming dining space, and manage multiple tables while maintaining service quality.
• Support upselling efforts, collaborate across outlets, and create memorable guest experiences aligned with MOHG Legendary Quality Experiences.

As a Waiter, we expect from you:

• High school qualification preferred; degree or diploma in Hospitality, Hotel, or Business Management is an advantage.
• Minimum 2 years’ experience as a waiter/waitress, preferably in high-volume or luxury dining environments.
• Familiarity with fine dining and casual service standards, as well as restaurant POS and cashiering systems.
• Proficient verbal and written communication skills in English; additional languages such as Italian are preferred.
• Strong interpersonal skills with the ability to multitask, prioritize, and maintain service flow in a fast‑paced setting.
• Physical stamina to stand for long periods and flexibility to work varied shifts including evenings, weekends, and holidays.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle‑free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well‑being and stability.

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