VMware and Windows Specialist

Intertec Softwares; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology firm in Dubai is looking for an Onsite Technical Support Engineer. The ideal candidate will have 6-8 years of experience with VMWare and Windows Operating systems, as well as strong communication and troubleshooting skills. Key responsibilities include providing technical support, managing customer relationships, and ensuring successful implementation of solutions. This role demands the ability to work independently and effectively manage multiple tasks in a dynamic environment.

Qualifications

• 6 - 8 years of experience in Technical Support.
• Certifications in VMWare, HPE, Microsoft.
• Strong communication and customer handling skills.

Responsibilities

• Provide technical support and troubleshooting for Windows OS.
• Maintain and acquire certifications as per business needs.
• Coordinate with vendors for support cases and tasks.

Skills

VMWare Knowledge

Windows Operating System

Servers and Storages

Education

BE/BTech/Bsc/Diploma

Job description

JOB DESCRIPTION

JOB TITLE: Technical Support Engineer (Onsite)

QUALIFICATION: BE/BTech/Bsc/Diploma

EXPERIENCE: 6 - 8 Years

CERTIFICATIONS: VMWare HPE Microsoft Certified

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

• Good Experience on VMWare and fixing related issues.
• Technical Support and troubleshooting support for Windows Operating system.
• Knowledge of Email Account Creation/ Outlook/Exchange.
• Maintain and acquire Certifications as per Business Requirements.
• Have Excellent cross-department communication and relationships with all stakeholders.
• Co-ordinating with SMEs/vendors for certain Support cases and implementation-related tasks.
• Willing to work on-field at customer premises for undertaking Customer initiated Projects and support functions based on the requirement.
• Ability to inspire confidence in Customer.
• Self-Starter and able to work independently and as part of the team.
• Ability to multi-task and prioritize multiple objectives initiatives and requests.
• Ensures successful implementation and maintenance as per defined standards.

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

• knowledge on VMWare
• Knowledge on Windows Operating System
• Knowledge on Servers and Storages

Competency Levels

• VMWare L3
• Windows Operating System L2
• Servers/Storages L2

SOFT SKILLS:

• Strong written and verbal communication and analytical skills
• High Degree of Perseverance
• Very good Customer Handling Skills with end users and HoDs.
• Can do attitude.
• Open to learn new technologies

Required Experience:

Manager