VMware and Windows Specialist

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading software solutions company in Dubai is seeking a Technical Support Engineer to provide on-site support. The ideal candidate should possess 6-8 years of experience, particularly with VMWare and Windows Operating Systems. Responsibilities include troubleshooting technical issues, coordinating with stakeholders, and managing customer projects. Strong communication, analytical skills, and relevant certifications are essential for success in this role.

Qualifications

• 6 - 8 years of experience in technical support roles.
• Certifications in VMWare, HPE, and Microsoft strongly preferred.
• Excellent communication skills required.

Responsibilities

• Provide technical support and troubleshooting for Windows OS.
• Fix issues related to VMWare and other technologies.
• Coordinate with SMEs/vendors for support cases.

Skills

VMWare

Windows Operating System

Servers and Storages

Customer Handling Skills

Analytical Skills

Education

BE/BTech/BSc/Diploma

Job description

JOB DESCRIPTION

JOB TITLE: Technical Support Engineer (Onsite)

QUALIFICATION: BE/BTech/Bsc/Diploma

EXPERIENCE: 6 - 8 Years

CERTIFICATIONS: VMWare, HPE, Microsoft Certified

RESPONSIBILITIES

• Good Experience on VMWare and fixing related issues.
• Technical Support and troubleshooting support for Windows Operating system.
• Knowledge of Email Account Creation/ Outlook/Exchange.
• Maintain and acquire Certifications as per Business Requirements.
• Have Excellent cross-department communication and relationships with all stakeholders.
• Co-ordinating with SMEs/vendors for certain Support cases and implementation-related tasks.
• Willing to work on-field at customer premises for undertaking Customer initiated Projects and support functions
• Based on the requirement
• Ability to inspire confidence in Customer.
• Self-Starter and able to work independently and as part of the team.
• Ability to multi-task, and prioritize multiple objectives, initiatives and requests.
• Ensures successful implementation and maintenance as per defined standards.

TECHNICAL SKILLS / COMPETENCIES

MANDATORY

• knowledge on VMWare
• Knowledge on Windows Operating System
• Knowledge on Servers and Storages

Competency Levels

• VMWare – L3
• Windows Operating System – L2
• Servers/Storages – L2

SOFT SKILLS

• Strong written and verbal communication and analytical skills
• High Degree of Perseverance
• Very good Customer Handling Skills with end users and HoDs.
• ‘‘Can do” attitude.
• Open to learn new technologies