VIP Guest Relations Specialist (Russian & English)

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Guest Relations Officer to provide a warm welcome and assist Russian-speaking guests. The ideal candidate will have prior experience in a 5-star hotel, be fluent in Russian and English, and possess strong communication skills. Responsibilities include managing guest preferences, responding to inquiries, and ensuring exceptional service. Flexibility with hours is essential for this role.

Qualifications

• Previous experience in guest relations or similar role in a 5-star hotel.
• Impeccable grooming and professional appearance.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome all guests, ensuring a seamless check-in/check-out.
• Serve as main contact for Russian-speaking guests.
• Maintain updated guest profiles and preferences in the PMS.

Skills

Fluent in Russian

Fluent in English

Strong communication skills

Interpersonal skills

Tools

Opera

PMS

CRM tools

Job description

A luxury hotel in Dubai is seeking a Guest Relations Officer to provide a warm welcome and assist Russian-speaking guests. The ideal candidate will have prior experience in a 5-star hotel, be fluent in Russian and English, and possess strong communication skills. Responsibilities include managing guest preferences, responding to inquiries, and ensuring exceptional service. Flexibility with hours is essential for this role.