VIP Guest Relations Specialist – German Speaking

Accor; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality resort in Abu Dhabi seeks a Guest Relations Officer to manage VIP guest experiences. Responsibilities include preparing for VIP arrivals, efficient check-in and check-out, handling complaints, and maintaining front office standards. The ideal candidate should possess a University Degree in Hotel Management, fluency in German, and at least 1 year of experience in a similar role. Competitive salary and opportunities for career advancement are offered, along with benefits to ensure a healthy work-life balance.

Benefits

Competitive salary

Health insurance

Training and Development Opportunities

Employee Recognition Programs

Transportation services

Qualifications

• Minimum of 1 year experience in a similar role in a 5-star hotel.
• Must be able to handle guest complaints efficiently.
• Knowledge of hotel operations and front desk management.

Responsibilities

• Prepare for daily VIP arrivals and room allocations.
• Check-in and check-out for all VIP guests efficiently.
• Handle guest complaints and requests promptly.
• Maintain cleanliness and neatness of the front office area.

Skills

Fluent in German

Customer service

Attention to detail

Education

University Degree in Hotel Management

Job description

A luxury hospitality resort in Abu Dhabi seeks a Guest Relations Officer to manage VIP guest experiences. Responsibilities include preparing for VIP arrivals, efficient check-in and check-out, handling complaints, and maintaining front office standards. The ideal candidate should possess a University Degree in Hotel Management, fluency in German, and at least 1 year of experience in a similar role. Competitive salary and opportunities for career advancement are offered, along with benefits to ensure a healthy work-life balance.