VIP Guest Relations Lead – Luxury Resort Experience

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury beachfront resort is seeking a Guest Relations Manager to join their Front Office team. The successful candidate will oversee VIP guest experiences, ensuring personalized service, and will lead the Guest Relations team. Ideal candidates will have 5–8 years in a similar role within luxury hotels, proficient in relevant hospitality tools, and possess excellent management skills. This role offers a competitive tax-free salary and a supportive work environment.

Benefits

Comprehensive healthcare

Colleague discounts on food and hotel stays

Opportunities for professional development

Qualifications

• 5–8 years of experience leading Front Office or Guest Relations in a luxury hotel environment.
• Skilled in managing complex guest complaints and ensuring high service standards.
• Flexibility to work varied shifts.

Responsibilities

• Oversee VIP guest arrivals and experiences, ensuring personalized service.
• Conduct pre-arrival checks for VIP guests, meeting all service standards.
• Build strong guest relationships by recognizing preferences and anticipating needs.
• Lead and develop the Guest Relations team through coaching and training.
• Manage departmental operations, staffing, costs, and compliance.

Skills

Handling VIP guests

Leadership

Problem-solving

Time management

Education

Diploma or degree in Hospitality

Tools

Microsoft 365

Opera PMS

Job description

A luxury beachfront resort is seeking a Guest Relations Manager to join their Front Office team. The successful candidate will oversee VIP guest experiences, ensuring personalized service, and will lead the Guest Relations team. Ideal candidates will have 5–8 years in a similar role within luxury hotels, proficient in relevant hospitality tools, and possess excellent management skills. This role offers a competitive tax-free salary and a supportive work environment.