VIP Guest Relations Lead – Luxury Hotel Experience

Rixos Hotels; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Ras al-Khaimah is seeking a Guest Relations Manager. This role involves ensuring exceptional guest experiences for all guests, especially VIPs, overseeing guest relations operations, and developing guest experience initiatives. The ideal candidate will have significant experience in a luxury environment and strong multilingual communication skills. A diploma or degree in hospitality is required. Flexibility in working hours is essential.

Qualifications

• Minimum 5–7 years of experience in luxury 5-star hotel.
• Ability to communicate in German, Russian, and/or Arabic is a plus.
• Strong background in Guest Relations and Front Office operations.

Responsibilities

• Ensure a seamless and exceptional guest experience.
• Manage guest relations operations and address concerns.
• Oversee Front Office guest-facing areas.

Skills

Strong multilingual communication skills

Leadership skills

Problem-solving skills

Education

Diploma or Degree in Hospitality

Job description

A luxury hotel chain in Ras al-Khaimah is seeking a Guest Relations Manager. This role involves ensuring exceptional guest experiences for all guests, especially VIPs, overseeing guest relations operations, and developing guest experience initiatives. The ideal candidate will have significant experience in a luxury environment and strong multilingual communication skills. A diploma or degree in hospitality is required. Flexibility in working hours is essential.