VIP Guest Experience Manager – Private Access

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort in Ras Al Khaimah is seeking a Manager – Guest Experience to lead a team dedicated to delivering exceptional service to guests. The ideal candidate should have a Bachelor's degree in hospitality management, along with 5 years of luxury hospitality experience, including a leadership role. Responsibilities include overseeing guest experiences, collaborating with various departments, and implementing luxury service standards. Competitive salary and benefits included.

Benefits

Attractive salary in Dirhams (AED)

Excellent leave policy

Healthcare package

Life insurance

Incentive programs

Qualifications

• Minimum 5 years of experience in luxury hospitality, with at least 2 years in a guest experience or VIP services leadership role.
• Proven expertise in designing and delivering luxury guest experiences.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Lead, train, and inspire the guest experience team.
• Curate and oversee all aspects of the guest journey.
• Collaborate with various departments to ensure memorable guest experiences.
• Develop and implement guest experience standards and training programs.
• Monitor guest feedback and implement continuous improvement initiatives.

Skills

Leadership

Communication

Interpersonal skills

Cultural awareness

Multilingual

Education

Bachelor’s degree in hospitality management or related field

Tools

Hotel management systems

Microsoft Office

Job description

A luxury resort in Ras Al Khaimah is seeking a Manager – Guest Experience to lead a team dedicated to delivering exceptional service to guests. The ideal candidate should have a Bachelor's degree in hospitality management, along with 5 years of luxury hospitality experience, including a leadership role. Responsibilities include overseeing guest experiences, collaborating with various departments, and implementing luxury service standards. Competitive salary and benefits included.