VIP Guest Concierge & Experience Specialist

Hilton; Ras Al Khaimah; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading hospitality firm is seeking a Personal Concierge in Ras Al Khaimah to manage guest relations and ensure exceptional experiences. You will be the main point of contact for VIP guests, requiring skills in service delivery, complaint resolution, and effective communication. The ideal candidate will have experience in guest relations and a passion for hospitality. This full-time role offers an opportunity to contribute to a renowned brand in the hospitality sector.

Qualifications

• Passion for delivering exceptional levels of service.
• Ability to listen and respond to demanding guest needs.
• Experience in guest relations, preferably in hotels or leisure sectors.

Responsibilities

• Serve as the main point of contact for regular and VIP guests.
• Build and maintain positive relationships with guests and team members.
• Collect feedback and respond to guest queries timely.
• Manage, record, and resolve guest complaints promptly.
• Conduct daily administration tasks to ensure service quality.

Skills

Exceptional service delivery

Excellent personal presentation

Effective communication

Complaint resolution

Organizational skills

Attention to detail

Computer literacy

Professional demeanor

Guest relations experience

Cash handling

Job description

A leading hospitality firm is seeking a Personal Concierge in Ras Al Khaimah to manage guest relations and ensure exceptional experiences. You will be the main point of contact for VIP guests, requiring skills in service delivery, complaint resolution, and effective communication. The ideal candidate will have experience in guest relations and a passion for hospitality. This full-time role offers an opportunity to contribute to a renowned brand in the hospitality sector.