VIP Concierge: Luxury Guest Experience Lead

Hilton; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality leader is seeking a Personal Concierge for Waldorf Astoria Ras Al Khaimah. The role involves managing guest experiences, ensuring exceptional service, and resolving complaints efficiently. Ideal candidates will demonstrate outstanding communication skills, attention to detail, and a passion for hospitality. This full-time position is pivotal in delivering memorable guest interactions and involves coordination across departments to enhance overall guest satisfaction.

Qualifications

• Passion for delivering exceptional levels of service.
• Ability to listen and respond to demanding guest needs.
• Professional manner with an emphasis on hospitality.

Responsibilities

• Serve as the main point of contact for regular and VIP guests.
• Build and maintain positive relationships with guests and team members.
• Resolve guest complaints promptly.

Skills

Exceptional service delivery

Excellent communication skills

Attention to detail

Guest complaint resolution

Organizational skills

Cash handling experience

Job description

A global hospitality leader is seeking a Personal Concierge for Waldorf Astoria Ras Al Khaimah. The role involves managing guest experiences, ensuring exceptional service, and resolving complaints efficiently. Ideal candidates will demonstrate outstanding communication skills, attention to detail, and a passion for hospitality. This full-time position is pivotal in delivering memorable guest interactions and involves coordination across departments to enhance overall guest satisfaction.