Vice President & Head of Business Operations, KSA & ME

Paytm; Dubai; On-site; AED 550,000 - 735,000; Full time

Job summary

A leading financial services platform is seeking a Vice President & Head of Business Operations for KSA and ME. The successful candidate will have extensive experience in business operations, fintech, and leading cross-functional teams, particularly in the MENA region. This role is pivotal in driving the company's expansion in high-opportunity markets and requires strong leadership capabilities and a robust understanding of the regional landscape.

Qualifications

• 15-20 years in business operations, fintech, payments, or consumer tech.
• Strong network in KSA and GCC regulatory and banking landscape.
• Proven experience in launching cross-border fintech/payment services.
• Strong people leadership and stakeholder management skills.

Responsibilities

• Lead end-to-end operational setup for KSA and ME markets.
• Collaborate with Product, Tech, Risk, Legal and Compliance teams.
• Hire and mentor high-performing regional teams.
• Define and implement operational strategy, KPIs, and governance frameworks.
• Drive operational efficiency and automation across customer journeys.

Skills

Business operations

Fintech knowledge

Stakeholder management

Cross-border execution

Education

MBA or equivalent from a reputed institution

Job description

Vice President & Head of Business Operations - KSA & ME

Paytm is India’s leading financial services platform offering full-stack payments, financial and commerce solutions to over 300 million users and 20 million merchants. As we embark on our next phase of global growth we are expanding our presence into the Kingdom of Saudi Arabia (KSA) and broader Middle East (ME) markets with a sharp focus on digital payments, fintech solutions and merchant services.

About the Role

We are looking for a dynamic and seasoned leader to head our Business Operations for the KSA and Middle East markets. The ideal candidate will bring a strong operational mindset, deep regional understanding and cross‑functional leadership capabilities to build and scale Paytm's operations across these high‑growth geographies.

Key Responsibilities

Business Expansion & Launch Operations: Lead end-to-end operational setup for KSA and ME markets, including licensing, compliance, infrastructure and onboarding partners. Liaise with regulatory bodies, local financial institutions and ecosystem enablers. Drive market entry execution in sync with product, legal, finance and strategy teams.

Cross-functional Execution: Collaborate with Product, Tech, Risk, Legal and Compliance teams to ensure seamless localisation and deployment of Paytm’s platform. Lead internal readiness and go‑to‑market planning with Sales, BD and Marketing teams.

People & Partner Leadership: Hire, build and mentor high‑performing regional teams across operations, customer support and compliance. Forge strong working relationships with local vendors, banking partners, PSPs and government agencies.

Regional Strategy & Governance: Define and implement operational strategy, KPIs and governance frameworks for the region. Build scalable processes for merchant onboarding, risk, transaction monitoring and customer lifecycle management.

Operational Excellence & Growth Enablement: Drive operational efficiency, cost optimisation and automation across customer and merchant journeys. Monitor key metrics such as activation rate, transactions, revenue and resolution SLAs.

Key Requirements

• Experience: 15 to 20 years in business operations, fintech, payments, consumer tech with a minimum of 10 years in the MENA region.
• Regional Understanding: Strong network and working knowledge of regulatory, banking and payments landscape in KSA and GCC countries.
• Execution Strength: Proven experience in setting up new markets and launching cross‑border fintech/payment services.
• Leadership: Strong people leadership, stakeholder management and cross‑border execution experience.
• Education: MBA or equivalent from a reputed institution preferred.
• Travel: Willingness to travel across KSA, UAE and India as required.

Why Join Us

Be part of Paytm’s global expansion journey at a leadership level. Drive impact in high‑opportunity markets shaping the future of payments in the Middle East. Work with India’s most innovative fintech brand with strong backing, tech capability and ambition to scale globally.