Universal Banker

ADIB; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent banking institution in the UAE is seeking UAE Nationals for a customer service role. The position requires providing exceptional service, addressing customer inquiries, and knowledge of banking products. Responsibilities include efficient handling of customer needs and ensuring compliance with UAE banking regulations. Qualified candidates should possess strong knowledge of retail banking services and operational policies. This role offers a chance to contribute to the growth and success of the bank while serving the community.

Qualifications

• Knowledge of ADIB’s Retail & Institutional Banking products & services.
• Thorough knowledge of regulations issued by Central Bank of UAE.

Responsibilities

• Provide prompt and efficient service to all walk‑in customers.
• Respond to Customer inquiries and resolve issues effectively.
• Identify customer needs and offer relevant products and services.

Skills

Knowledge of ADIB’s Retail & Institutional Banking products & services

Knowledge of UAE banking practices, regulations & risks

Knowledge of Cross Sales

Knowledge of Operational Policies & Procedures

Fair knowledge of service standards

Job description

• This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
• This role is a combination between Helpdesk & CRO under Branch development concept.

Key accountabilities of the role:

• Provide prompt and efficient service to all walk‑in customers
• Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
• Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance:

• Liability Onboarding
• Covered Card/improved coverage card offering

Services:

• Debit Card Inquiries
• Accounts General Inquiries
• Sending SMS to customers
• Police Letter – Returned Cheques
• Funds Transfer/ Telex Transfer
• Certificate Issuance
• E-Statement Issuance
• Returned Cheque Services (Receive, Deliver, and send to CCU)
• Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
• Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / technical knowledge required for this role:

• Knowledge of ADIB’s Retail & Institutional Banking products & services
• Knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales

This position is for UAE Nationals only.