Unit coordinator - Variable Channels (Outsource Role)

ADIB Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Dubai is seeking a Unit Coordinator to enhance support functions for frontline staff by processing asset finance applications in line with company policies. The ideal candidate will have a strong understanding of retail banking products and excellent communication skills, ensuring timely and error-free processing for a seamless customer experience.

Qualifications

• Experience working in banking or financial services roles.
• Strong analytical skills and attention to detail.
• Ability to handle stakeholder and internal customer relationships maturely.

Responsibilities

• Process DSU Asset finance applications accurately and timely.
• Meet key performance indicators for asset file processing.
• Resolve discrepancies related to policy violations.
• Maintain management information systems as required.
• Identify and close process gaps for efficiency.

Skills

Broad knowledge of Retail Banking products & services

Business Communication Skills

MS Office

Good Knowledge of UAE banking practices regulations & risks

Computer skills typing Skills Management Information skill

Job description

Overview

Role: Unit coordinator - Variable Channels
Role Purpose:
To Enhance support function to frontline Staffs by timely & error free processing of DSU Asset finance by abiding ADIB Policies & Procedures.

Key Accountabilities

• To meet the KPI of as defined by Management on Asset file processing for CRM Approvals/RFO/Card center Disbursements
• To ensure all the applications are entered into the system are error free and as per policy.
• To ensure cases are proposed under ADIB Product Policy & Procedures due diligence and banks Dos & Donts polices.
• To communicate with the frontline if the proposal violates the Policy and resolve the discrepancy.
• To re-submit the rejected cases to relevant dept ensuring the rejection reasons are fully covered.
• Maintain defined MIS as per business requirements
• Adhoc requests as per business requirement
• Identify and close process gaps to improve efficiency to ensure seamless customer experience.
• Adhere to ADIB policy/procedure.
• To attend assigned training for self-development

Specialist Skills / Technical Knowledge Required for this role

• Broad knowledge of Retail Banking products & services
• Business Communication Skills
• MS Office
• Good Knowledge of UAE banking practices regulations & risks.
• Computer skills typing Skills Management Information skill Ability for mature handling of stakeholder and internal customer relationships.

Required Experience

IC