UH, Network & Info Secr

United Arab Emirates University; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent academic institution in the UAE seeks a Network Operations Manager to oversee all network and security operations. Responsibilities include managing a team of engineers, driving process improvements, and ensuring compliance with security policies. Candidates should have a Bachelor's degree in Computer Engineering/IT, relevant certifications, and substantial experience in network and security operations. Exceptional leadership and communication skills are essential for success in this role.

Qualifications

• 5-7 years of network and security operations experience.
• Minimum 3 years supervisory experience.
• One or more of the following certifications: CISM, CISA, CISSP, CCNP, ITIL, highly desired.

Responsibilities

• Direct and manage network and security operations across data centers.
• Manage a team of engineers and vendors for 24x7 network monitoring.
• Drive continuous improvement of network services and security infrastructure.
• Lead career development for team members.
• Ensure compliance with information security policies.

Skills

Leadership

Problem-solving

Analytical skills

Communication

Education

Bachelor degree in Computer Engineering/Information Technology

Tools

ISO/IEC Standards

Network Security Tools

Job description

Job Description

The Network Operations Manager directs and manages all aspects of the network & security operations life cycle across the UAEU data centers. Provide overall network and security technical operations team leadership, while maintaining a deep technical understanding of network, telecom and security infrastructure.

• Manage and develop a team of network/security engineers and vendors to manage, monitor, and troubleshoot the UAEU network and security infrastructure 24x7 in a manner that meets UAEU’s educational, research and administrative service level commitments provided ongoing technical and leadership expertise including growth and scalability requirements
• Diagnosis, escalation, tracking, and resolution of complex incidents in line with industry problem management practices. Lead and manage recovery efforts, as necessary, including effectively escalating incidents and problems internally and externally
• Drive continuous improvement efforts through new/enhanced processes, systems, tools and technology to streamline, improve, and extend the quality of services
• Leads the design, implementation, operation and maintenance of the Information Security Management System based on the ISO/IEC 27000 series standards, including certification against ISO/IEC 27001 where applicable
• Leads or suitable information security awareness activities
• Monitor and exercise adequate controls over the network to maintain/exceed service level agreements, including ensuring that all network related services and infrastructures are within the Security and Audit guidelines set by UAE IT Governance
• Lead, mentor, coach, and develop a team of network and security operations engineers that take ownership and accountability for delivering service excellence
• Collaborate with Architecture/Engineering team to design, develop, implement, and improve network services overall
• Provide project guidance and oversight on all operational data & security network related initiatives
• Develop and maintain quality configuration management practices and procedures
• Generates, develops and distributes statistical reports for upper management
• Near and long term planning of targeted and broad objective setting activities in support of the regional network and security infrastructure.
• Participate in the development of and occasionally supervise disaster recovery planning and testing efforts
• Lead career development and annual process activities for team members
• Assist in evaluation of products and services to create value in supporting the operational aspects of the network infrastructures
• Responsible to adhere with all information security policies and procedures of the University
• Other duties as assigned

Minimum Qualifications

• Bachelor degree required in Computer Engineering/Information Technology
• One or more of the following certifications: CISM, CISA, CISSP, CCNP, ITIL, highly desired
• 5-7 years of network and security operations experience
• Minimum 3 years supervisory experience

Preferred Qualifications

• Knowledge of IP routing, VoIP communications, high speed and secured data services, video communication networks
• Strong people leadership, motivational, management and coaching skills
• Strong organizational skills; ability to prioritize and perform multiple tasks
• Excellent oral and written communication skills
• Technical writing skills required for documentation reviews
• Strong interpersonal skills
• Strong analytical skills
• Knowledge of network/security related communications and the telecommunications industries