UAE Desktop Engineer — Cross-Platform IT Support

Vatic Labs; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A technology company is seeking an IT Systems Engineer to provide support across various technologies in Abu Dhabi. This mid-level position involves responding to IT support requests, troubleshooting hardware and software issues, and assisting with onboarding and offboarding processes. Ideal candidates should possess a Bachelor's degree, 3+ years of experience in IT support, and excellent customer service and problem-solving skills. The role also includes managing devices and inventory, and supporting collaboration tools and network security.

Qualifications

• 3+ years of relevant experience supporting a small team.
• Excellent customer service in face-to-face, telephone and electronic interactions.
• Good understanding of computer support and troubleshooting.

Responsibilities

• Respond to IT support requests via various channels.
• Troubleshoot and resolve issues with various devices and software.
• Assist with employee onboarding and offboarding.
• Document issues and solutions clearly and consistently.

Skills

Customer service skills

Problem-solving mentality

Communication skills

Teamwork

Basic scripting knowledge (Bash, Python)

Familiarity with ticketing systems (Jira, Asana)

Education

Bachelor's Degree

Tools

Google Workspace

Microsoft

CrowdStrike

Office 365

FreeIPA

Job description

A technology company is seeking an IT Systems Engineer to provide support across various technologies in Abu Dhabi. This mid-level position involves responding to IT support requests, troubleshooting hardware and software issues, and assisting with onboarding and offboarding processes. Ideal candidates should possess a Bachelor's degree, 3+ years of experience in IT support, and excellent customer service and problem-solving skills. The role also includes managing devices and inventory, and supporting collaboration tools and network security.