Transport Controller (Operations)

Reload Logistics; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics provider in Dubai is seeking a Transport Controller to oversee transportation activities and ensure compliance with client requirements. The successful candidate will have strong organizational skills and at least 3-5 years of experience in logistics or supply chain management. Responsibilities include preparing schedules, managing documentation, and coordinating with teams to ensure smooth cargo movements. This role offers the opportunity to make a significant impact on operational efficiency.

Qualifications

• Minimum 3–5 years’ experience in transport coordination, logistics, or supply chain management.
• Experience in client-facing roles and incident management is an advantage.
• Prior exposure to managing small teams is desirable.

Responsibilities

• Prepare job details including schedules, documentation, and distribution lists.
• Issue and verify transport-related documents.
• Monitor ETAs and ensure timely updates.
• Oversee capacity allocation and execution to meet client commitments.
• Handle client queries and exceptions with clear feedback.
• Manage supplier communications regarding bookings and updates.
• Oversee incident management and risk events.
• Coordinate with ground teams for smooth operations.

Skills

Strong organizational and coordination skills

Excellent verbal and written communication

Ability to manage pressure and meet deadlines

Problem-solving and decision-making abilities

Proficiency in MS Office & Excel

Leadership and team management skills

Education

Diploma or bachelor’s degree in Logistics, Supply Chain, or related field

Tools

ERP systems

Job description

Company Description

Founded in 2007, Reload Logistics began as an independent logistics provider with a bold vision: to simplify and connect Africa’s complex supply chains. Over the years, we have expanded rapidly across Southern Africa and the Middle East, building a strong presence in over 13 countries.

Headquartered in Dubai, with deep operational roots in key African trade corridors, we have grown into a trusted partner for international freight forwarding, cross‑border transportation, warehousing, project cargo, and customs clearance solutions. From managing over 800,000 sqm of warehousing space to operating a fleet of 1,000+ trucks and 200 rail wagons, Reload continues to invest in infrastructure and innovation.

Today, Reload Logistics is a reliable and forward‑thinking logistics leader, empowering trade and connectivity across Africa and beyond.

Role Overview

The Transport Controller plays a critical role in coordinating and overseeing transportation activities to ensure smooth cargo movements, compliance with client requirements, and timely issue resolution. This role requires strong organizational, communication, and problem‑solving skills, with a focus on client satisfaction and operational efficiency.

Key Responsibilities

• Prepare job details including schedules, documentation, clearing agents, loading/offloading points, and distribution lists.
• Issue and verify all transport-related documents (Packing List, Road Manifest, Client Invoice, etc.).
• Monitor Estimated Time of Arrivals (ETAs) and ensure timely updates.
• Oversee capacity allocation and execution to meet client commitments.
• Provide accurate daily client reports in line with agreed formats.
• Handle client queries and exceptions, offering clear and timely feedback.
• Manage supplier communications regarding new bookings, delays, and updates.
• Oversee incident management and risk events (accidents, breakdowns, unauthorized stops).
• Arrange escorts for high-value cargo and confirm all necessary details.
• Notify relevant parties and calculate demurrage charges where applicable.
• Coordinate with ground teams at loading, offloading, and border points to ensure smooth operations.
• Develop Standard Operating Procedures (SOPs) as required to improve efficiency.
• Directly manage a small team of 2–4 staff, including Operations Expeditors and Purchase Expeditors.
• Provide ongoing feedback to Key Account Managers regarding client performance and status.
• Participate in three weekly meetings to address challenges, seek clarifications, plan ahead, and manage escalations.

Key Skills & Competencies

• Strong organizational and coordination skills.
• Excellent verbal and written communication.
• Ability to manage pressure and meet strict deadlines.
• Problem‑solving and decision‑making abilities.
• Proficiency in MS Office & Excel; prior experience with ERP systems is an advantage.
• Strong leadership and team management skills.

Qualifications & Experience

• Diploma or bachelor’s degree in Logistics, Supply Chain, or related field (preferred).
• Minimum 3–5 years’ experience in transport coordination, logistics, or supply chain management.
• Experience in client‑facing roles and incident management is an advantage.
• Prior exposure to managing small teams is desirable.