Tram Operations Supervisor: Safety, Training & Team Leadership

KEOLIS Group; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading tram service provider in Dubai is seeking a Tram Operations Manager to manage tram stations and supervise drivers. Responsibilities include leading a customer-focused team, ensuring service reliability, conducting training and assessments, and maintaining safety standards. Candidates should have a minimum of 5 years management experience, ideally in a transport environment, along with a relevant degree and valid UAE driving license. This role is pivotal for ensuring excellent service delivery and operational efficiency.

Responsibilities

• Manage tram drivers and customer service teams.
• Lead training and assessment based on the Competency Management System.
• Conduct safety reviews and inspections.
• Handle cash management and customer service issues.
• Investigate incidents and report on service delays.

Skills

Professional liaison skills

Understanding complex systems

Proactive and responsible approach

Strong organizational skills

Excellent communication skills

Good literacy and numeracy skills

Good eyesight and normal color vision

PC skills including MS Office

Valid UAE driving license

Education

Degree in a related discipline

Certified passenger train driver

Job description

A leading tram service provider in Dubai is seeking a Tram Operations Manager to manage tram stations and supervise drivers. Responsibilities include leading a customer-focused team, ensuring service reliability, conducting training and assessments, and maintaining safety standards. Candidates should have a minimum of 5 years management experience, ideally in a transport environment, along with a relevant degree and valid UAE driving license. This role is pivotal for ensuring excellent service delivery and operational efficiency.