Training / Quality Assurance Manager

Valtrans; United Arab Emirates; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading transportation solutions company in the UAE is seeking a Training and Quality Assurance Manager to develop training programs and maintain quality standards in valet parking services. The ideal candidate will have proven experience in training and quality assurance, strong leadership skills, and excellent communication abilities. This role focuses on enhancing customer satisfaction and ensuring operational excellence in aDynamic environment.

Qualifications

• Proven experience in training and quality assurance within the valet parking or related service industry.
• Strong leadership and organizational skills with the ability to manage and motivate a diverse team.
• Excellent communication and interpersonal abilities to engage effectively with employees and management.
• Ability to analyze data and translate findings into actionable improvements.
• Fluency in English; proficiency in Arabic is considered an advantage.

Responsibilities

• Design, implement, and oversee comprehensive training programs for all valet parking staff.
• Develop and maintain quality assurance protocols to monitor and evaluate valet operations.
• Conduct regular audits and assessments to identify areas for improvement.
• Collaborate with management to establish performance metrics.
• Lead coaching sessions and workshops to enhance skill sets among team members.

Skills

Leadership

Communication

Data Analysis

Quality Control

Customer Service

Education

Bachelor's degree in Hospitality, Business Management, or related field

Job description

The Role

We are seeking a dynamic Training and Quality Assurance Manager to lead and optimize our valet parking services in the UAE. This role focuses on developing robust training programs and ensuring the highest quality standards, enhancing customer satisfaction and operational excellence.

Responsibilities

• Design, implement, and oversee comprehensive training programs for all valet parking staff to ensure exceptional service delivery.
• Develop and maintain quality assurance protocols to monitor and evaluate valet operations consistently.
• Conduct regular audits and assessments to identify areas for improvement and enforce compliance with company and industry standards.
• Collaborate with management to establish performance metrics and effectiveness of training initiatives.
• Lead coaching sessions and workshops to enhance skill sets and operational knowledge among team members.
• Analyze customer feedback and service data to drive continuous improvements in service quality.
• Prepare detailed reports on training outcomes and quality assurance findings for senior management.
• Stay updated with industry trends and best practices to keep our services competitive and compliant.

Requirements

• Proven experience in training and quality assurance within the valet parking or related service industry.
• Strong leadership and organizational skills with the ability to manage and motivate a diverse team.
• Excellent communication and interpersonal abilities to engage effectively with employees and management.
• Sound understanding of quality control methodologies and customer service principles.
• Ability to analyze data and translate findings into actionable improvements.
• Fluency in English; proficiency in Arabic is considered an advantage.
• Bachelor's degree in Hospitality, Business Management, or a related field preferred.
• Detail-oriented with a proactive approach to problem solving and quality enhancement.

About the company

Valtrans Transportation Systems and Services has been meeting the need for innovative and efficient transportation services solutions since 2003. We are the first company in the Gulf region to integrate network transportation solutions with hospitality. Through a combination of clear-cut approaches and sophisticated technology, we deliver exceptional services to our clients, putting customer service at the forefront of everything we do, which sets us apart from our competitors, enabling the rapid growth of our company. Our client list continues to grow, and includes international airports, malls, private hotels and some of the most prestigious hotels in the United Arab Emirates. Our core aim is to deliver the best and most reliable transportation systems to keep our customers organisations running smoothly and efficiently.