Training Operations Assistant

BSI Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading business improvement organization in Dubai seeks a Training Operations Assistant to streamline administrative and operational tasks for virtual and face-to-face training courses. The role involves managing logistics, supporting clients, and ensuring the delivery of high-quality service. Candidates should have a strong command of English, experience in administration, and proficiency in MS Office. This position offers a unique opportunity to contribute to meaningful training initiatives within a renowned company dedicated to positive societal impact.

Qualifications

• Prior experience in administration or operations is preferred.
• Strong command of English required.
• Competency with MS Office is necessary.
• Must be organized and detail-oriented.

Responsibilities

• Ensure continuous first-class service to clients.
• Work proactively with all staff in the department.
• Respond to BSI clients and queries.
• Support the delivery and sales team.
• Manage shared mailboxes and phone systems.
• Coordinate logistics and delivery arrangements.
• Support procurement processes for tutors and suppliers.
• Ensure post-course documentation and reporting.

Skills

Client-facing roles experience

Strong command of English

Competency with MS Office

Organized

Detail-oriented

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Emiratization Opportunity Were Hiring UAE Nationals

Job title: Training Operations Assistant

Location: Dubai

Purpose of the position:

To ensure the effective and efficient processing of all administrative and operational requirements for the successful delivery of our virtual and face to face training courses and qualifications within the BSI Training Academy.

Key Responsibilities & Activities:

• To ensure that a continuous first-class service is provided to the internal and external clients of the Training department.
• To work proactively with all staff in the department and with the sales marketing and delivery teams to support the overall administrative processes and procedures.
• Communication with and responding to BSI clients and queries across the full training lifecycle.
• Communicating with our delivery and sales team supporting their needs to ensure the smooth running of courses day to day.
• Managing shared mailboxes and telephone systems
• Coordinating pre-course logistics delegate communications venue bookings and onsite delivery arrangements.
• Supporting procurement processes including preparation and processing of LPOs for tutors and suppliers.
• Ensuring post-course documentation reporting and system updates are completed in line with internal and regulatory requirements

Candidate Spec:

• Any prior experience in administration operations or client-facing roles
• Strong command of English
• Competency with MS office
• Organized and detail-oriented

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society building trust and enhancing lives.

Today BSI partners with more than 77500 clients in 195 countries and engages with a 15000 strong global community of experts industry and consumer groups organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive aerospace built environment food and retail and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity Agility and Collaboration BSI provides organizations with the confidence to grow by partnering with them to tackle societys critical issues from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

Required Experience:

Junior IC