Training Coordinator

Kempinski Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Training Coordinator to enhance talent development and training engagement. This role involves implementing training strategies and ensuring compliance with company policies. The ideal candidate has at least one year of hospitality experience, strong communication skills, and proficiency in Microsoft Office. Join us to drive excellence in guest service through effective training programs and support our commitment to quality and results-oriented training.

Qualifications

• Minimum of one year experience in hospitality industry.
• Experience as a Training Admin or Coordinator.
• Entrepreneurial and people oriented.

Responsibilities

• Support implementation of the 70-20-10 training strategy.
• Achieve Kempinski training engagement rate.
• Implement training marketing strategy.
• Support brand immersion activities.

Skills

Good Verbal and written communication skills

Proficient in Microsoft Office

Good PowerPoint skills

Result & quality driven

Team player

Job description

Training Coordinator

Application Deadline: 31 March 2026

Department: Human Resources & Training

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

Description

The overall scope of a Training Coordinator is to ensure that the hotel is using the "off-line" as well as "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the organisation thus securing the hotels ability to deliver exceptional guest service.

Key Responsibilities

• Support the hotel to implement the 70-20-10 training strategy and ensures that the hotel achieves the company key performance indicators for training engagement
• Achieve Kempinski training engagement rate.
• Support the hotel in ensuring that Kempinski training policies and procedures are fully implemented and complied with.
• Implement training marketing strategy as defined by the Hotel or Regional Office.
• Support Kempinski DNA and brand immersion activities.
• Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
• Work together with department heads and analysis operational quality performance using the Kempinski Experience Assessment Tool (KEA) and based on the results provide remedial training solution.
• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management.
• Support the departments in training and developing Training & Departmental Trainer team members.
• Support the hotel in ensuring that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report.
• Lead by example and promote Kempinski’s core values.

Job Requirements

• A minimum of one (1) year experience in the hospitality industry
• One year as a Training Admin or Coordinator or similar position
• Good Verbal and written communication skills
• Proficient in Microsoft Office
• Good PowerPoint skills
• Should be result & quality driven.
• Entrepreneurial, straightforward, leader, team player, works well under pressure. people oriented.

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.