Trainer Associate III

Q Express Documents Transport LLC - Dubai South Branch - L14; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A logistics company in Dubai is seeking a Trainer to coordinate and execute training for all processes in their Fulfillment Center. The role requires at least 1 year of experience with Microsoft Office and the ability to work flexible schedules, including weekends and holidays. This position includes responsibilities such as supervising Instructors, delivering training, and using data to enhance learning experiences. Candidates should possess strong organizational skills and have a background in training or teaching.

Qualifications

• 1+ years of experience with Microsoft Office products and applications.
• Ability to lift up to 49 pounds and stand/walk during shifts lasting up to 12 hours.
• Previous experience as a trainer or in teaching/presentation roles.

Responsibilities

• Act as a supervisor for Instructors and Peer Trainers with new hires.
• Deliver Instructor training and coaching.
• Use data daily to improve the learning experience.

Skills

Microsoft Office products

Flexibility in work schedule

Organizational skills

Job description

The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.

Responsibilities

• Willing to work flexible schedules / shifts
• Act as a supervisor for Instructors and Peer Trainers with new hires
• Deliver Instructor training, observation and coaching to the AMET standard
• Ensure training records are kept up to date through the console
• Ensure AMET training materials are kept and delivered against AMET standard and provide a positive learning experience
• Use and analyze data on a daily basis to improve NH learning experience
• Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
• All tests/ audits are completed and responses are tracked
• Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
• Work with operations on a skill matrix to highlight gaps for critical role training
• Support operations with the delivery of critical role training
• Improve processes from gathering feedback and analyzing data
• Support the recruitment of Instructors and Peer Trainers
• Attend meetings when required and provide information required
• Work in partnership with the agency managers to improve new hire performance
• Support AMET level projects with feedback and improvements

Qualifications

• 1+ years of Microsoft Office products and applications experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Previous experience as a trainer, prior training, teaching or presentation experience
• Willingness to work in different areas as required by training needs
• Very organized and able to handle multiple and changing projects/prioritize
• Operations knowledge at Amazon is a plus

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