Ticketing IT Manager

Al Nahiya Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading events management firm seeks a highly experienced Ticketing IT Manager to oversee technical aspects of ticketing systems for prestigious events. The ideal candidate will have 7–10 years of experience in ticketing IT and proven support for major events like Formula 1. Key responsibilities include managing ticketing technology, overseeing access control operations, and ensuring data security compliance. Attractive salary of AED 38,000 per month offered, along with opportunities for growth in a dynamic environment.

Benefits

Competitive salary

Opportunity to work on iconic events

Dynamic work environment

Career growth opportunities

Qualifications

• 7–10 years of experience in ticketing IT, event technology, or large-scale systems operations.
• Proven experience supporting prestigious or high-attendance events, such as Formula 1 and international sports events.
• Strong hands-on experience with ticketing platforms, access control systems, and system integrations.

Responsibilities

• Own and manage the full ticketing technology ecosystem, including ticketing platforms and access control systems.
• Lead the technical planning, configuration, testing, and deployment of ticketing systems for major events.
• Manage integrations between ticketing platforms and third-party systems.

Skills

Ticketing platforms and access control systems

API integrations and system interoperability

CRM and payment gateway integrations

Network and infrastructure readiness for live events

Data security, compliance, and system monitoring

Education

Bachelor’s degree in IT, Computer Science, or a related field

MBA or postgraduate qualification

Job description

We are seeking a highly experienced Ticketing IT Manager to lead and manage all technical aspects of ticketing systems for large-scale, high-profile events. The role focuses on ticketing platforms, system integrations, access control, data security, and operational readiness. The ideal candidate will have hands‑on experience supporting major international events and premium venues (e.g., Formula 1, major sports championships, world‑class entertainment events), with strong coordination between IT, ticketing, and operations teams.

Key Responsibilities

• Own and manage the full ticketing technology ecosystem, including ticketing platforms, access control systems, scanners, CRM integrations, and reporting tools.
• Lead the technical planning, configuration, testing, and deployment of ticketing systems for major events.
• Manage integrations between ticketing platforms and third‑party systems (payment gateways, CRM, marketing, accreditation, and venue systems).
• Ensure system stability, scalability, and performance during high‑volume ticket sales and event days.
• Oversee access control operations, including gates, handheld scanners, turnstiles, and real‑time monitoring.
• Act as the primary technical point of contact for ticketing vendors and IT service providers.
• Ensure data security, compliance, and adherence to IT governance and cybersecurity standards.
• Provide on‑site technical support during live events and lead incident management and resolution.
• Prepare technical documentation, SOPs, risk assessments, and post‑event technical reports.
• Lead and manage ticketing IT teams and external technical resources.

Required Experience & Qualifications

• 7–10 years of experience in ticketing IT, event technology, or large‑scale systems operations.
• Proven experience supporting prestigious or high‑attendance events (e.g., Formula 1, international sports events, large venues, exhibitions).
• Strong hands‑on experience with ticketing platforms, access control systems, and system integrations.
• Solid understanding of IT infrastructure, networking, cybersecurity, and cloud‑based systems.
• Bachelor’s degree in IT, Computer Science, or a related field.
• MBA or postgraduate qualification is an advantage.

Technical Skills

• Ticketing platforms and access control systems
• API integrations and system interoperability
• CRM and payment gateway integrations
• Network and infrastructure readiness for live events
• Data security, compliance, and system monitoring

Core Competencies

• Strong problem‑solving and incident management skills
• Ability to work under pressure in live‑event environments
• Excellent stakeholder and vendor management skills
• Clear communication between technical and non‑technical teams
• High attention to detail and operational discipline

Skills

• Competitive salary of AED 38,000 per month.
• Opportunity to work on iconic, world‑class events.
• Dynamic, fast‑paced environment with high operational exposure.
• Career growth within a leading events or government organization.