Job Purpose:
The primary purpose of the role is to respond in a timely manner to customer enquiries by providing offers which are both technically and commercially accurate. Provide first class technical, costing and documentation support to the Sales team during and post offer stage. Provide a comprehensive handover of new orders to the projects team to enable successful delivery.
Key Accountabilities:
- Timely submission of offer, including complete review of enquiries, preparation of tender, tender bond requests, coordination within departments and request quotations & technical support from suppliers/sub-contractors.
- Attend pre and post offer technical and commercial queries for customers in a timely manner.
- Review customer specifications update, new region specifications & provide technical support to Sales team for Prequalification activities.
- Preparation of descriptive customer specification summary for new orders & coordinate with projects department for the updates.
- Achieve LME H&S Objectives, including 2 recorded fire drills per year & 4 recorded emergency drills per year.
Job Context:
The position is responsible for responding in a timely manner to customer enquiries by providing technically and commercially accurate offers. Provide first class technical, costing and documentation support to the Sales team. Provide a comprehensive handover of new orders to the projects team to enable successful delivery.
Core Responsibilities:
- Careful review of new inquiries or requests for tender by actively checking drawings, specifications, and product requirement as well as commercial terms and documentation requirements.
- Co‑ordinate input from other departments such as engineering, production, finance & logistics to enable preparation and submission of timely, clear and accurate technical and commercial offers.
- Organise requests for quotations from sub‑contractors and analyse technical and commercial responses.
- Support sales team with pre & post offer technical and commercial queries or clarifications from customers and respond in a timely manner.
- Liaise with Sales & Finance departments for the provision of Tender Bonds where applicable.
- Take full responsibility for handling assigned customer inquiries.
- Prepare tender approval form after review of pricing and history of respective market with the Area or Regional Sales Manager. Obtain the necessary approvals.
- Prepare accurate tender submission documentation fully complying to the customer tender process.
- Submit tenders in utility portals where applicable within the deadline.
- Provide office‑based support to Area and Regional Sales Managers when they are visiting customers.
- Attend Exhibitions and Sales Promotions in the region on behalf of the Company as required.
- Provide information to other departments for budget, forecast and management reports.
- Undertake any other duties and responsibilities assigned in relation to the Job role.
H&S Coordinator Responsibilities:
- Timely completion of monthly internal workplace inspections/6S Audits.
- Identify hazards and coordinate with departments for the HITs and corrective actions.
- Complete Accident/Incident/Near Miss reports whenever incidents occur and follow‑up for corrective actions with concerned departments.
- Conduct 2 recorded fire drills per year & 4 recorded emergency drills per year.
- Week‑ly checking of FF First Aid box and ensuring stock availability and validity.
- Organise Monthly H&S Committee meeting, planning, and coordinating required actions.
Qualifications, Experience & Skills:
Minimum Qualifications: Bachelor Degree in Electrical Engineering (or similar discipline).
Minimum Experience: At least three years’ proven experience in a similar role in the electrical switchgear industry.
Job‑Specific Skills:
- Experience in review and understanding of electrical network design including general arrangement drawings, single line diagrams and schematics.
- Understanding of distribution network technical specifications including operation & protection philosophy.
- A sound understanding of standard commercial terms and conditions including Incoterms, documentary credits, bonds and guarantees.
- Experience or familiarity with major principles of project management and delivery.
- Knowledge in Microsoft Office tools.
Behavioural Competencies:
- Customer focused with proven ability to deal with a variety of people in a professional & courteous manner.
- Organised self‑starter & project handler with a keen eye for detail.
- Ability to handle multiple projects & project activities in parallel.
- Ability to carry out job responsibilities within limited timeline where applicable.
- Good interpersonal, communication and presentation skills in English. Knowledge of Arabic and/or French is added advantage.