Teller

ADIB Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading banking institution seeks a Teller to deliver quality services to customers in Dubai. The successful candidate will handle cash transactions, assist high net worth clients, and ensure compliance with banking regulations. This role is ideal for candidates with at least two months of relevant experience in a banking environment.

Qualifications

• Minimum two months experience as a teller or training in a banking environment.
• Familiarity with all regulations issued by the Central Bank of UAE.

Responsibilities

• Handle all teller counter service transactions in line with policies.
• Serve Private Banking customers and process related transactions.
• Perform cash reconciliation and balancing activities.

Skills

Knowledge of ADIB's Retail Banking products

Understanding of ADIB's Operational Policies

Awareness of UAE banking practices

Cross-selling skills

Job description

Description

Role : Teller

Location : Dubai / Branch - Al Barsha

Role Purpose:

Delivering quality teller service to customers via accurate and efficient processing while projecting ADIB's professional image in all interpersonal dealings.

Key Accountabilities of the role

These are the main responsibilities of this role:

• Handle all teller counter service transactions such as cash deposits & cash withdrawals, drafts, telegraphic transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits, etc., in line with operational policies & procedures.
• Coordinate with the Treasury department for centralized telegraphic transfers to obtain the best rates for VIP & high net worth customers, in coordination with HOPs.
• Serve Private Banking customers at separate counters and process any other counter service transactions introduced by ADIB from time to time.
• Sell or identify and refer product inquiries from prospective customers to Sales staff.
• Reconciliation & control activities:
• Act as one of the dual custodians for branch vault cash and security stationery.
• Assist HOP as the second custodian for dual control.
• Perform cash reconciliation & balancing.
• End-of-day balancing.
• General filing.
• Proper understanding and processing of all centralized activities as per Branch Operations Centralization Projects.

Specialist Skills / Technical Knowledge Required for this role:

• Knowledge of ADIB's Retail Banking products & services.
• Understanding of ADIB's Operational Policies & Procedures.
• Awareness of UAE banking practices, regulations & risks.
• Knowledge of competitors in the local market.
• Familiarity with all regulations issued by the Central Bank of UAE.
• Knowledge of service standards.
• Cross-selling skills.

Previous experience required (if any):

Minimum two (02) months experience or training as a teller in a banking environment or ADIB Academy.