Telephone Operator

Al Hamra Residence and Al Hamra Village; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel and residential complex in the United Arab Emirates is seeking a Telephone Operator. The role involves answering incoming calls, directing them to the appropriate departments, and handling customer inquiries professionally. Applicants should have at least a Higher Secondary School Equivalent qualification, good communication and listening skills, and preferably prior experience in a similar role. This position may require shift work, maintaining a professional demeanor at all times.

Qualifications

• Prior experience as a telephone operator or in customer service preferred.
• Maintain call logs and records of conversations.
• Assist in coordinating internal and external communications.

Responsibilities

• Answer incoming calls and direct them to the appropriate departments.
• Handle customer inquiries and provide information professionally.
• Ensure timely follow-up on messages and requests.

Skills

Good communication skills

Listening skills

Ability to work in shifts

Education

Higher Secondary School Equivalent

Job description

Job Title Telephone Operator Qualifications Higher Secondary School Equivalent Graduate Requirements Answer incoming calls and direct them to the appropriate departments Handle customer inquiries and provide information professionally Maintain call logs and records of conversations Assist in coordinating internal and external communications Ensure timely followup on messages and requests Maintain a courteous and professional demeanor at all times High School or Graduate qualification Prior experience as a telephone operator or in customer service preferred Good communication and listening skills Ability to work in shifts if required Professional attitude and courteous behavior

Telephone Operator • United Arab Emirates