Telephone Operator

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality provider in Dubai seeks a Switchboard Telephonist to manage guest messages and ensure excellent customer service. Responsibilities include responding to inquiries efficiently, handling emergencies, and promoting hotel services. The ideal candidate must possess good communication skills, a positive attitude, and the ability to work both independently and as part of a team. Previous experience in a customer service role is a plus. This is a full-time entry-level position at the Canopy by Hilton Al Seef.

Qualifications

• Ability to work independently and in a team.
• Experience in a customer-focused industry is advantageous.

Responsibilities

• Respond to Guest and management messages and emergencies.
• Achieve positive outcomes from Guest queries promptly.
• Handle emergency calls and provide accurate information.
• Promote hotel services and use up-selling techniques.

Skills

Positive attitude

Good communication skills

Customer service commitment

Teamwork

IT proficiency

Job description

Switchboard Telephonist

Job Description

A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies, using their knowledge of the hotel facilities, services and local vicinity to quickly respond to the customer.

What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake‑up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and services and use up‑selling techniques to promote these offerings when appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Skills

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous to demonstrate the following capabilities and distinctions:

• Previous experience in a customer-focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Canopy by Hilton Al Seef – Dubai

Schedule

Full-time

Brand

Canopy by Hilton

Job

Guest Services, Operations, and Front Office

Job Details

Role Level: Entry‑Level | Work Type: Full‑Time | Country: United Arab Emirates | City: Dubai