Telephone Operator

Accor Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality organization in Abu Dhabi is seeking a Call Center Agent to manage internal and external communications, handle guest inquiries, and ensure timely message delivery. The ideal candidate should have a high school diploma, experience in customer service, strong communication skills, and fluency in Arabic and English. This position offers opportunities for growth and recognition within the hospitality sector.

Benefits

Exclusive benefits specific to the sector

Opportunities for career development

Qualifications

• Previous experience in a similar hospitality or customer service role is preferred.
• Good knowledge of hotel operations and services.
• Proficient in using telephone systems and basic computer applications.

Responsibilities

• Answer all internal and external calls in a courteous and professional manner.
• Direct calls to appropriate hotel departments or personnel efficiently.
• Provide information about hotel services, room availability, amenities, and local attractions.
• Log and execute wake-up call requests accurately and on time.
• Handle emergency and security calls in accordance with hotel protocols.
• Take guest messages and ensure timely delivery.
• Assist with guest requests or complaints over the phone, escalating when necessary.
• Monitor and operate hotel’s switchboard and other communication systems.
• Update the internal telephone directory as needed.
• Maintain confidentiality and privacy of guest information.

Skills

Excellent phone etiquette

Communication skills

Multitasking

Calm under pressure

Fluency in Arabic & English

Education

High school diploma or equivalent

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be who you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

• Answer all internal and external calls in a courteous and professional manner.
• Direct calls to appropriate hotel departments or personnel efficiently.
• Provide information about hotel services, room availability, amenities, and local attractions.
• Log and execute wake-up call requests accurately and on time.
• Handle emergency and security calls in accordance with hotel protocols.
• Take guest messages and ensure timely delivery.
• Assist with guest requests or complaints over the phone, escalating when necessary.
• Monitor and operate hotel’s switchboard and other communication systems.
• Update the internal telephone directory as needed.
• Maintain confidentiality and privacy of guest information.

Qualifications

• High school diploma or equivalent.
• Previous experience in a similar hospitality or customer service role is preferred.
• Excellent phone etiquette and communication skills.
• Good knowledge of hotel operations and services.
• Ability to multitask and remain calm under pressure.
• Proficient in using telephone systems and basic computer applications.
• Fluency in Arabic & English; additional languages are a plus.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.