Telecommunication Agent Russian Speaker

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in the UAE is seeking a Telecommunications Agent to manage guest interactions via phone while ensuring high-quality service. The role requires strong communication abilities and customer service training, alongside familiarity with hotel management software. Candidates should possess a high school diploma, with further education in hospitality as a plus. The position offers a competitive salary along with health benefits, training opportunities, and a commitment to work-life balance.

Benefits

Competitive salary and compensation

Training and development opportunities

Career advancement opportunities

Health and wellness benefits

Employee recognition programs

Work-life balance policies

Uniforms and dress code provision

Transportation services

Employee wellness programs

Qualifications

• High school diploma or equivalent is the minimum educational requirement.
• Knowledge of proper telephone etiquette is essential for managing calls.
• Proficiency in hotel management software is often required.

Responsibilities

• Receive guest calls in a professional and friendly manner.
• Handle queries with courtesy and exceed guest expectations.
• Ensure proper operation of the switchboard for efficient call management.

Skills

Strong communication skills

Customer Service Training

Problem-solving skills

Multilingual skills

Telephone etiquette

Education

High School Diploma or Equivalent

Post-Secondary Education in hospitality management or related field

Tools

Hotel management software

Job description

MAIN DUTIES AND RESPONSIBILITIES

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per Rixos Standards.
• Maintain an up-to-date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Fidelio guest profile system.
• Complete management’s long-distance call vouchers and record them on the traffic sheet.
• Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.
• Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
• Be aware at all times of the whereabouts of the managers and where to contact them.
• Monitor the logs of long-distance calls, faxes, and messages.
• Co‑ordinate communication within the hotel in the event of an emergency.
• Be fully aware of the Rixelence for the day.
• Proper grooming at all times.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Be aware of the daily activities and have product knowledge of all the hotel facilities.

Qualifications

• High School Diploma or Equivalent: A high school diploma or its equivalent is usually the minimum educational requirement.
• Post-Secondary Education: While not always mandatory, having some post‑secondary education in a relevant field such as hospitality management, communications or information technology can be advantageous.
• Hospitality Management Courses: Taking courses in hospitality management can provide a solid understanding of the hotel industry, customer service, and communication skills.
• Communication Skills: Strong communication skills are essential for a Telecommunications Agent. This includes verbal communication as well as written communication for handling emails, messages, and other forms of communication.
• Customer Service Training: Training or courses in customer service can be beneficial as Telecommunications Agents often interact with guests and must provide excellent service.
• Computer Skills: Proficiency in using hotel management software, reservation systems, and other relevant computer applications is often required.
• Telephone Etiquette: Knowledge of proper telephone etiquette and the ability to handle a high volume of calls efficiently and professionally.
• Problem‑Solving Skills: The ability to quickly and effectively address guest concerns or technical issues related to telecommunications.
• Multilingual Skills: Depending on the hotel’s location and clientele, being multilingual can be a significant asset in communicating with a diverse range of guests.
• Technical Knowledge: Basic technical knowledge related to telecommunications equipment and systems used in the hotel.

Additional Information

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work‑Life Balance: Policies and practices that promote a healthy work‑life balance, including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events, team‑building activities, and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work

No

Employment Type

Full-time