Technical Support Engineer

Experts Plus Recruitment Services; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency is seeking a Technical Support Engineer to provide advanced assistance in automotive after-sales operations. Responsibilities include guiding technicians, preparing technical reports, and managing field service campaigns. Ideal candidates should have at least 5 years of experience in automotive support, proficiency in diagnostic tools, MS Office, and a Diploma or B.Tech in related fields. A valid UAE Driving License is a plus.

Qualifications

• 5 years’ experience in Automotive After sales technical support or similar role.
• Dealership/OEM experience preferred.
• Ability to guide technicians remotely and in-person.

Responsibilities

• Provide advanced technical assistance for automotive after-sales operations.
• Prepare detailed technical reports and coordinate with OEMs for complaint resolution.
• Manage field service campaigns and troubleshoot complex vehicle issues.

Skills

Automotive systems knowledge

Diagnostic tools

MS Office proficiency

Communication skills

Education

Diploma or B.Tech in Automobile/Mechanical/Mechatronics

Tools

Diagnostic tools and equipment

Job description

The Technical Support Engineer will provide advanced technical assistance for automotive after-sales operations, supporting workshop teams with accurate diagnostics and troubleshooting. The role involves guiding technicians remotely and on-site, preparing detailed technical reports, coordinating with OEMs to resolve complex vehicle issues, and managing field service campaigns. The ideal candidate has strong knowledge of automotive systems, experience with diagnostic tools, and proficiency in MS Office and communication platforms.

Requirements

• 5 years’ experience in Automotive After sales technical support or similar role
• Dealership / OEM experience preferred
• Strong technical understanding of Automotive systems (passenger cars or heavy commercial vehicles)
• Ability to guide remotely as well as in person to diagnose complex automotive complaints.
• Ability to prepare detailed technical reports and liaise with OEM for resolution of complaints.
• Experience in coordinating field service campaigns.
• Knowledge on Diagnostic tools and equipment’s.
• Expertise in MS OFFICE and other business communication tools.
• Diploma / B.tech in Automobile / Mechanical / Mechatronics / or related.
• Valid UAE Driving License will be an advantage