Technical Support

BlackStone eIT; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A technology services firm located in the United Arab Emirates is seeking a dedicated Technical Support Specialist. The role involves providing exceptional technical assistance to clients, ensuring effective resolution of issues, and contributing to customer satisfaction. Candidates should have a Bachelor's degree in a relevant field and at least 2 years of technical support experience. Strong communication skills and the ability to work independently are essential.

Benefits

Paid Time Off

UAE Benefits

Performance Bonus

Training & Development

Qualifications

• 2+ years of experience in technical support or similar role.
• Strong understanding of operating systems and hardware devices.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to customer inquiries and technical issues.
• Troubleshoot and resolve software and hardware problems.
• Document all customer interactions in the support ticketing system.

Skills

Strong understanding of software applications

Excellent verbal and written communication skills

Strong problem-solving abilities

Customer-focused mindset

Education

Bachelor's degree in Computer Science or related field

Tools

Ticketing systems

Customer support tools

Job description

BlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer satisfaction and contributing to our reputation for outstanding service.

Responsibilities

• Respond to customer inquiries and technical issues via phone, email, and chat.
• Troubleshoot and resolve software and hardware problems for clients.
• Document all customer interactions, issues, and resolutions in our support ticketing system.
• Provide guidance and assistance with software installations, updates, and configurations.
• Collaborate with upper-level support engineers and product teams to resolve complex issues.
• Stay current with product knowledge and updates to effectively assist customers.
• Identify recurring issues and provide feedback for product improvement.
• Participate in team meetings to share knowledge and best practices.

Benefits

Paid Time Off UAE Benefits Performance Bonus Training & Development

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• 2+ years of experience in technical support or a similar role.
• Strong understanding of software applications, operating systems, and hardware devices.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Familiarity with ticketing systems and customer support tools.
• Ability to work independently and collaboratively in a team environment.
• Customer-focused mindset with a passion for helping others.
• Ability to manage multiple tasks and prioritize effectively.