Technical Lead

Encore Canada; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading event services company in Dubai seeks an Equipment Technician to manage audio-visual equipment for events. The role involves troubleshooting technical issues, ensuring exceptional client service, and maintaining strong relationships with clients and team members. Ideal candidates will have experience in equipment operation and a passion for delivering world-class service. This position requires adherence to safety regulations and effective communication with clients throughout events.

Qualifications

• Ability to troubleshoot and resolve technical issues with audio-visual equipment.
• Experience in delivering excellent customer service and maintaining client relationships.
• Understanding of health and safety regulations in equipment operation.

Responsibilities

• Assist in cleaning, testing, and preparing equipment for events.
• Provide excellent service to clients and meet their expectations.
• Troubleshoot technical issues and ensure proper equipment operation.

Skills

Equipment troubleshooting

Customer service excellence

Communication skills

Team leadership

Job description

Responsibilities

Job ID TECHN028036 Date posted 02 / 16 / 2024

Key Job Responsibilities

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and / or damage when in use.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or appropriate Manager onsite.

Customer Service

• Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Value People - Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel / client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
• See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Drive Results - Increases revenue by utilising floor up-selling techniques.
• Work with clients to finalise invoices.
• As needed, work within Encore systems and applications

Disclaimer

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.