Technical Account Manager

TCO Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in the UAE is seeking an experienced Technical Account Manager to manage technical support and account management activities. The ideal candidate will have over 7 years of experience in customer and vendor management, a background in mechanical or petroleum engineering, and strong analytical skills. This role offers the opportunity to thrive in a dynamic environment while enhancing service quality and customer relationships.

Qualifications

• Over 7 years of relevant experience in technical account management.
• Experience with customer and vendor management related to offshore activities.
• Ability to work independently and analyze situations systematically.

Responsibilities

• Manage technical support and account management activities in the UAE.
• Perform risk assessments for complex installations.
• Train customers and end-users on products.

Skills

Customer and vendor management

Analytical and systematic thinking

Initiative and teamwork

Verbal and written communication in English

Education

Bachelor’s degree in mechanical engineering or petroleum engineering

Job description

Are you driven by technology, customer relationships, and the opportunity to make a real impact? As a Technical Account Manager in the UAE, you will play a key role in combining technical expertise with strategic account management. We are looking for a proactive and analytical professional who thrives at the intersection of innovation, quality, and operational excellence — and who is ready to help strengthen our position in one of the world’s most dynamic markets.

Responsibilities and authority

The Technical Account Manager will report to VP Middle East.

The Technical Account Manager will be responsible for technical support and account management activities in the UAE. This will include all internal and external communications within the UAE while also practicing cost control related to UAE specific operations.

Main tasks

Tasks will normally consist of, but not be limited to:

• Efficient account management and good contacts with all Customers.
• Attend CWOP and well planning meetings with clients.

• Perform risk assessments for complex and first-time installations.
• Completion Schematic and program input and review for each installation.

• Customer and end-user product training.
• Make suggestions for and undertake product, quality and productivity improvements.
• Assistance with technical marketing support.

• Responsible for location/Area service quality including investigations and follow ups with the clients.
• Ensures excellence in service delivery through the promotion and application of training programs, quality programs, job audits, effective maintenance systems and benchmarking.

• Obtains client feedback (internal & external) on overall product performance and customer service levels.

• The provision of technical and commercial support for Sales & Operations of the Product Line/s.
• Develop new business opportunities by introducing existing and new technologies.
• Establish key account management relationships and maintain good contacts with all Customers.
• Provides a visible QHSE commitment and presence and participate in programs and initiatives.

Requirements for competences

• Bachelor’s degree in mechanical engineering, petroleum engineering or similar with over 7 years relevant experience. Relevant experience and competence can compensate for a lack of qualifications.
• Experience with customer and vendor management, related to offshore activities or other industries with strict requirements for quality.
• Systematic, independent and analytical.
• Initiative, the ability to see things through and to work with others.
• Good verbal and written formulation in English.